Kitchen Supervisor

Job description:

Job Summary

The Kitchen supervisor will be responsible for the end-to-end management, growth, & profitability of the pastry cloud kitchen. This role combines culinary leadership, operations excellence, cost control, team management, & brand execution to scale production while maintaining premium quality & consistency.

Key Responsibilities

1. Kitchen & Production Operations

• Plan and supervise daily production schedules for cakes, pastries, and desserts
• Ensure standard recipes, portion control, and presentation guidelines are followed
• Train, Implement and monitor SOPs for cleaning, storage, and food handling.
• Ensure compliance with food safety, hygiene, and local health regulations
• Maintain consistency in taste, quality, and hygiene

2. Inventory & Procurement

• Maintain Inventory Logbook for raw materials, finished goods and packaging materials.
• Maintain a Wastage logbook, recording reasons of wastage and corrective actions.
• Monitor raw material stock levels and place timely purchase orders.

Coordinate with suppliers

3. Order Management & Delivery Coordination

• Oversee order processing from online platforms, walk-ins, and B2B clients.
• Support online promotions with food delivery platforms (Talabat, Snoonu, etc.)
• Coordinate with delivery partners to meet with delivery timelines.
• Ensure timely preparation, packing, and dispatch of orders.
• Plan, assign, and manage driver schedules to meet delivery timelines.

4. Client Coordination & Customer Support

• Handle B2B inquiries, quotations, & negotiations in coordination with management.
• Ensure smooth order confirmation, production planning, & delivery coordination.
• Act as the point of contact for B2B clients for repeat orders & feedback.
• Address customer complaints and manage special orders.

5. Reporting & Administration

• Maintain daily sales log of online platforms, walk-ins, and B2B clients.
• Reconcile sales with POS reports and delivery records.
• Submit weekly sales reports for revenue, product-wise performance, and trends.
• Maintain Reconciliation Records & cost tracking.
• Share insights with management to support pricing, promotions, and planning and coordinate with other dept.

6. Team Management

• Supervise kitchen staff, helpers, and support teams.
• Prepare duty rosters and manage attendance.
• Address Staff Grievances in co-ordination with HO

Share your CV to: digital.ig.qa@gmail.com

Job Type: Full-time

Application Question(s):

• 2 Years in Order Management & Delivery Coordination ?
• Experience in Handle B2B Client Coordination & Customer Support?

Experience:

• Kitchen & Production Operations: 3 years (Preferred)