Korean Bilingual IT Technical Support (Tier 2)

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Why work with us?

Proven people.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven process.

Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

Proven results.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

95% client satisfaction rate – measures client satisfaction vs. expectations.
Our clients have worked with us for over 10 years, on average.
BTI Solutions counts 4 Global Telecommunication companies as clients.
Client referrals are BTI Solutions’ largest source of new clients.
Google Review 4.4, Facebook Review 4.8

Korean Bilingual IT Technical Support (Tier 2)

Overview:
We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities:

Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide on-site & off-hour VIP Support for Executives and other urgent cases.
Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
Assist with software deployment, patching, and system updates.
Identify recurring issues and recommend long-term solutions or process improvements.
Ensure compliance with IT security policies and procedures.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
5+ years of hands-on experience in an IT support role in an enterprise environment.
Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
Strong problem-solving and communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
VDI support experience is a plus.
MacOS support experience is a plus.
Working knowledge of ITIL practices is a plus.

Preferred Experience: