KYC Operations Head -

Position Overview

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Know Your Client (KYC) Ops Manager is responsible for the delivery and management of new client onboarding, periodic review, event driven reviews, client offboarding processes and client maintenance working within agreed policies, procedures, Key Performance and Risk Indicators.

The objectives include implementing a robust control environment that allows and drives efficient and effective processing. The environment should ensure we meet regulatory requirements, Bank’s policy and can verify the completeness and accuracy of all processes, Operations develop and maintain effective relationships across internal clients and partner groups.

• Leading the teams that perform all required client lifecycle events covering client onboarding, account opening documentation, performing periodic reviews, event driven reviews, and various scanning/checks pertaining to AML activities.

• Drive global standards in reference to Client Account Management and Static Data maintenance. Ensure adequate controls over Regulatory Reporting with all interfaces across various platforms and departments well documented and training imparted to all team members.

• Static Data Maintenance, regulatory reporting

• Escalation to management on issues and actively follow up for resolutions.

• Ensure full compliance with relevant regulations and in-house policies and procedures.

• Create and maintain client database and provide regular updates to stakeholders on case status and progress.

• Supervise and oversight the Client Lifecycle Management team and functions including people management, training, and performance management.

• Influential relationships with all required Business Divisions, Infrastructure divisions covering relevant functions of Branch Operations, Compliance, and AFC.

• Lead and foster the team dynamics, often providing resources strategy input and focus on process and performance efficiency.

• Implement global process and system initiatives and governance framework within Pakistan

• Liaise and participate with Regional KYC Ops teams on data gathering, new policy roll out and Quality Assurance

• Handling of tasks pertaining to compensation and Benefits.

• Handling of recruitment and sourcing of required talent to the division.

REQUIRED SKILLS AND EXPERIENCE

• 15 years’ experience in Banking/Finance industry out of which minimum 5 years’ experience in a Lead role in KYC / Client Due Diligence with people management experience

Techn i c a l S k il l s

• Experience and knowledge in banking covering tasks and processes pertaining to Client Lifecycle Management including client on-boarding, periodic reviews, conducting client due diligence, Anti Money Laundering, Compliance, FATCA & Name List Screening.

• Hands on Experience in Enhanced Due Diligence activities for Corporate and Institutional client portfolio.

• Knowledge of Regulatory Guidelines pertaining to Customer Due diligence, Know Your Customer Requirements, Client Account Management

• Proficient in KYC tools (incl. client due diligence, Screening) and MS Office applications

B e h av i o u r al Sk il l s

• Leadership qualities and people management skills

• Ability to lead a team in dynamic and high pressure environment

• Adaptable to constant changes

• Excellent planning, organization, analytical and problem-solving skills

• Self-motivated and driven individual

• Ability to work under pressure with tight turnaround times, handling multiple tasks within an extremely deadline driven environment

• Effective communication and interpersonal skills

• Ability to demonstrate the Bank's values in achieving objectives

• Open minded, able to share information, transfer knowledge and expertise to team members

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.