L2 Engineer / SME – Fortinet SD-WAN

We are looking for an experienced L2 Engineer / Subject Matter Expert (SME) – Fortinet SD-WAN to join our IT & Network Operations team. The ideal candidate will provide advanced technical support, troubleshooting, and optimization of Fortinet SD-WAN environments, ensuring high performance, security, and stability across multiple sites.

Key Responsibilities

• Provide Level 2 (L2) technical support for Fortinet SD-WAN, including FortiGate firewalls and controllers.
• Troubleshoot escalated issues related to connectivity, routing, application performance, and configuration.
• Perform root cause analysis (RCA) for recurring issues and document solutions.
• Configure and manage SD-WAN policies: dynamic path selection, traffic shaping, failover, application-aware routing.
• Monitor performance using FortiManager / FortiAnalyzer and generate regular reports.
• Collaborate with L1 support teams, L3 engineers, and Fortinet vendor teams for issue resolution.
• Ensure compliance with security standards, VPN, IPS, firewalls, and encryption policies.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• Fortinet certifications (NSE4/NSE5 or higher) strongly preferred.
• 5+ years of experience in network engineering with focus on SD-WAN solutions.
• Proven hands-on expertise with Fortinet SD-WAN & FortiGate devices.
• Strong knowledge of network protocols (TCP/IP, BGP, OSPF, DNS, DHCP, VPNs).
• Experience with ITSM tools (e.g., ServiceNow).

Preferred Skills

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Effective communication with cross-functional teams and stakeholders.

What We Offer

• Competitive salary and benefits package.
• Exposure to enterprise-level Fortinet SD-WAN projects.
• Professional growth in a leading technology environment.

Job Type: Full-time

Pay: AED15,000.00 - AED17,000.00 per month

Application Question(s):

• Do you hold any Fortinet certifications (e.g., NSE4, NSE5, or higher)?

*

How many years of hands-on experience do you have with Fortinet SD-WAN and FortiGate firewalls?”

• Are you proficient in routing protocols such as BGP and OSPF
• “Have you worked with ITSM tools (such as ServiceNow) for incident or problem management?”

Experience:

• L2 Fortinet SD-WAN: 5 years (Preferred)

License/Certification:

• NSE4/NSE5 or higher (Preferred)
• CCNP Enterprise (Cisco) (Preferred)
• CCNP Security (Preferred)
• ITIL Foundation (Preferred)