Lab Automation Informatics Specialist

Job Description Summary

An exciting opportunity for a Lab Automation Informatics Specialist to be based in Riyadh, KSA.

Job Description

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Saudi Arabia, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us!

About the Role

The Lab Auto Informatics Specialist works in a team with other BD stakeholders and is responsible for delivering product expertise for Network Configuration and Computer Infrastructure for the implementation of our Lab Auto solutions at customer sites, troubleshooting for Middleware solutions, Information Systems Integration, and rolling out BD Remote Support tools.

Main Responsibilities

• Technical Implementation & Support
  • Lead the deployment and configuration of BD Lab Automation Data Management Solutions, including LIS connectivity (ASTM, HL7) and customization for unique laboratory environments.
  • Oversee IT infrastructure setup, server installations, and ensure secure, reliable network connections for System Control Units (SCU) and Gateways.
  • Implement and manage Remote Support Services (RSS) and remote connectivity solutions for ongoing maintenance and troubleshooting.
  • Deploy and update software on BD Kiestra instruments, ensuring installations are accurate and efficient.
• Collaboration & Project Management
  • Work closely with Project Managers, Solution Integrators, Field Service Engineers, Sales, Clinical Solutions, and informatics teams to complete comprehensive project plans and ensure seamless integration.
  • Participate actively in internal and external progress meetings, supporting solution design and delivery.
• Technical Expertise
  • Demonstrate advanced knowledge of computer hardware, operating systems, network design, virtualization, information security, SQL Server installations, and troubleshooting.
  • Provide technical expertise in connectivity, remote systems management, and web based applications (IIS).
• Quality Assurance & Documentation
  • Implement quality assurance processes, conduct regular audits, and ensure all installations and configurations meet required standards.
  • Document all configurations, integrations, troubleshooting activities, and provide regular reports on project progress and issues.
• Customer Engagement & Feedback
  • Act as a trusted advisor to microbiology laboratories, providing direct support and collecting feedback to drive product improvements.
  • Ensure Field Corrective Actions are accurately implemented and communicate product improvement needs to marketing and global teams.

About You

• Bachelor's degree in information technology, Computer Science, or related field.
• Minimum 2 years' experience in IT infrastructure, connectivity, and field based support (preferably in Flow Cytometry, Microbiology, Molecular Diagnostics, or BD medical devices).
• Strong analytical, problem solving, and communication skills.
• Willingness to travel extensively within EMEA (up to 70%).

EEO Statement

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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