Land Freight Operations Leader

Land Freight Operations Leader

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Coordinate import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies.

DHL Global Forwarding has an opening for a Land Freight Operations Leader in Doha, Qatar. Join us in connecting people and improving lives!

In this Land Freight Operations Leader position

• Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
• Setting day-to-day operational objectives for team
• Problems faced may be difficult but typically are not complex
• Coordinate import/ export plans and processes to optimize service and performance

• Coach and guide the team for execution of day-to-day tasks and activities and meet work schedules and targets
• Coordinate import/ export operations and transactional operations in the receiving area such as delivery arrangement, planning and follow-up of shipment
• Prepare/ confirm transport order to ensure delivery of the shipment to the final customer
• Conduct booking and booking optimization according to internal guidelines as defined by product team
• Draft, monitor and distribute all required Import documents to counterparts such as carrier, consignee, supplier, etc. complying with regulations and internal procedures
• Check responses from counterparts and finalize validation of required documents
• Verify shipment status in the import area, observe issues to identify any incidents and provide resolutions
• Support customer service in the incident and exception management resolution
• Execute IT systems related tasks to ascertain and provide updated information on shipment
• Observe supplier performance issues and suggest solutions to improve performance, when required
• Build relationships with key suppliers and other internal functions such as capacity management, OCC, sales, customer service, etc.
• Highlight issues and opportunities, and execute better practices and quality standards for import/ export focusing on increasing effectiveness and efficiency

Stakeholders:

• Regular contact with other specialist departments
• Cooperate with 3rd parties e.g. external service providers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders

Management Responsibilities:

• Supervise non professional employees
  
  
  
  Now, here is what we need from you!

• Bachelor’s Degree or equivalent experience/qualification
• Experience of more than 2 years

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility