Landlord Relationship Supervisor

Who We Are

We are one of Dubai’s leading and fast-scaling holiday home and property management companies, managing a diversified portfolio across luxury and high-performing residential communities. Our operating model is built on structured portfolio ownership, long-term strategic landlord partnerships, and performance-driven asset management. As part of our next phase of growth, we are elevating our Landlord Relations division into a portfolio-based leadership model designed to enhance relationship quality, protect portfolio performance, and drive long-term value creation.

About the Role

We are seeking a commercially strong and structured Landlord Relationship Supervisor to lead one of our portfolio teams (Luxury or Regular division). This is a leadership position for a mature professional with advanced negotiation skills and strong case management capability. You will be responsible for maintaining portfolio stability, driving renewal performance, and leading a team of Relationship Managers. This role requires confidence, emotional intelligence, and the ability to manage complex landlord situations while protecting commercial performance.

Key Responsibilities

• Lead and manage a team of 4–6 Relationship Managers
• Drive landlord retention and renewal performance across the portfolio
• Handle complex complaint cases and sensitive escalations
• Intervene in high-risk renewal discussions when required
• Approve commercial adjustments within defined authority limits
• Conduct structured team briefings and coaching sessions (minimum twice weekly)
• Ensure proactive portfolio monitoring and early risk identification
• Collaborate with Revenue, Operations, and Finance teams to protect performance

Requirements:

• 5+ years experience in real estate, property management, hospitality, or portfolio leadership
• Proven team leadership experience
• Strong negotiation and complex case management skills
• Commercial mindset with understanding of revenue performance drivers
• Fluent in English plus Arabic
• Calm under pressure, structured, and solution-oriented

What We Offer

• Leadership role with clear performance ownership
• Structured, KPI-driven environment
• Competitive salary package
• Career growth within a scaling organization