Operational Efficiency:
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Improve operational cost through high fleet utilization and reduced waste.
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Conduct testing to optimize shift structures, scheduling models, and operational strategies.
Fleet Capacity Planning:
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Evaluate fleet capacity against order volumes and provide recommendations to scale or reallocate resources effectively.
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Identify capacity gaps and support planning initiatives to ensure delivery reliability.
Simulation and Forecasting:
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Build simulation models in coordination with HS Logistics and Global Teams to predict the impact of potential changes in the Last Mile operations.
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Translate simulations into actionable strategies for real-world implementation.
Delivery Optimization:
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Analyze delivery patterns, rider behavior, and route performance to identify inefficiencies.
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Design optimized delivery zones and dispatch logic to reduce delivery time and improve rider performance
Cross-Functional Collaboration:
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Work closely with regional teams, operations, and the Control Tower to align optimization initiatives with field realities.
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Support cross-functional initiatives that improve operational KPIs.
Data Analysis & Reporting:
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Utilize data tools (e.g., Excel, SQL, Power BI) to generate actionable reports and dashboards.
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Present insights clearly and support strategic decision-making with evidence-based recommendations.
Quality & Compliance Support:
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Ensure optimization initiatives meet internal quality and compliance standards.
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Support resilience planning through contingency simulations and scenario testing.
Continuous Improvement:
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Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
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Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
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Uphold a high-performance working environment and promote HS’s Values
Knowledge and Experience:
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2–4 years of experience working with TMS or logistics tech platform.
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Strong understanding of last mile delivery workflows
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Experience in tech support, user training, or digital transformation preferred
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Skilled in Excel, dashboarding tools, and system admin functions
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Problem-solving mindset and excellent communication skills
Education and Certifications:
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Bachelor’s degree in Logistics, Computer Science, IT, or related field.