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Laundry Manager
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Job Description
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Maintain the highest standards when handling guest laundry/dry cleaning to ensure customer satisfaction.
- Ensure that working environment complies with the maximum standard of safety.
- Evaluate performance of department personnel.
- Give Cross Training to improve the productivity and knowledge of the staff.
- Promote honesty among the staff in order to ensure that Lost and Found items are given to the department concerned.
- Represent the Laundry Department in Department heads Meeting.
- Ensure that the Laundry area is clean at all times, including machinery piping, floor and ceiling.
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Provide the staff with well-maintained uniforms.
- Conduct department meetings to keep staff informed of new methods and changes in procedures.
- Handle the administrative work for the Laundry Department and provides Accounting with an up to date report with regards to cost incurred by other departments.
- Check the market in order to be sure that productivity and knowledge of staff is up-to-date.
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Monitor all claims against the Laundry department working closely with hotel executives responsible for guest claim liability.
- Be well versed with all the equipment in the department.
- Ensure that all equipment is always in proper working condition, by training staff how to use it correctly and performing regular maintenance checks by Engineering Department as designated contractor.
- Ensure that the quality control for Rooms and F&B linen is maintained and that the linen is clean without damage and properly pressed.
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Ensure that chemicals are stored in a safe manner and that the storeroom can only be opened by authorized staff.
- Develop a profit plan for the following fiscal year under the guidelines established.
- Make suggestions for capital improvements.
- Prepare the budget for presentation with the Director of Rooms.
- Control expenses through monthly inventories and Laborer standards.
- Ensure the guests are charged the right amount.
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Monitor energy and water consumption, as well as chemical usage.
- Develop and trains team members. Conducts on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff.
- To evaluate all Laundry team member after training-performance knowledge and potential.
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Oversee monthly rosters of staff schedules.
- Encourages staff to engage in self-development training.
- Prepares training program for the department and ensures the effectiveness of such training.
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Knows what to do in case of emergency and ensure that regular training is given to the staff concerning this matter.
- Continuous learning through own IDP.
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Any other duties as may be assigned by the superior.
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Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
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Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
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Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Bachelor degree in any discipline.
- Minimum of 7 years in laundry service experience. Supervisory experience is a must.
- Knowledge of fabric cleaning method, laundry techniques, requirements and use of equipment.
- Have good English communication skills both in written and spoken.
- Detail-oriented and possess pleasant personality with good communication and interpersonal skills.
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