Laundry Supervisor

Administrative Responsibilities

• Periodical check up of linen chart and pantry to ensure all housework is completed within the same day.
• Ensure all linen and rewash linen are returned promptly.
• Check for and report any preventive maintenance needs.
• Keep records of daily housework and production.
• Rotate employees to different jobs when deemed necessary.
• Maintain ample stock of chemicals and all other items required for the department.
• Keep attendance records of all laundry staff to prepare duty rosters.

Financial and Revenue Responsibilities

• Participate in monthly inventories.

Training and Human Resources

• Maximize the potential of ambassadors through training programs and identify training based on departmental needs.
• Work closely with staff and conduct on job training.
• Create a positive and relaxed working environment, promoting teamwork.
• Take action to eliminate potential problems and unhealthy practices.
• Ensure employees work in a workplace free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and address issues that may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

• Maintain quality control for guest laundry, room linen, F&B linen and uniforms.
• Ensure all linen and uniforms are damage free and properly pressed.
• Check the quality finishing of the product.

Maintenance and Equipment

• Know how to operate all equipment and train staff in safe and proper handling.
• Inform the engineering department of checking and repairing malfunctioning machinery.
• Assist in scheduling the preventive maintenance program.

Miscellaneous

• Supervise laundry operations to ensure hotel standards and procedures are fully known and followed.
• Supervise outsourced laundry services for quality and standard procedures, ensuring proper storage of chemicals and compliance with environmental procedures.
• Ensure laundry staff fully understand all textiles and their proper care.
• Constantly check linen and uniforms for cleanliness and defects, recommending replacement when necessary.
• Ensure work areas and stores are always in good condition, with fire hazards and safety hazards removed.
• Ambassadors are required to comply with reasonable requests from supervisors within normal circumstances.
• Ambassadors may be assigned to other duties in the hotel as required by business levels.

General Duties: Health and Safety

• Report and rectify all potential and real hazards immediately.
• Be fully conversant with all departmental fire, emergency and bomb procedures.
• Ensure all emergency procedures are rehearsed, implemented and enforced to protect guests and employees.
• Enforce hotel regulations and applicable laws, statutes, etc., to protect the safety of people and property.
• Ensure staff work in a manner that is safe and unlikely to cause risk of harm or injury to themselves or others.
• Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintaining procedures to minimise environmental impact and prevent pollution.

Job Details

Role Level: Mid Level
Work Type: Full Time
Country: United Arab Emirates
City: Dubai
Company: Sofitel
Job Function: Management
Industry/Sector: Hospitality