Lead, 24/7 UAE Contact Center - Customer Support

A UAE-based financial institution is seeking a Customer Service Team Leader to handle a team of customer service representatives providing 24/7 support. This role involves monitoring SLAs, conducting training, preparing reports, and supervising operations. The successful candidate must have a bachelor's degree, at least 3 years of relevant experience in customer service or contact centres, and possess excellent communication skills in both English and Arabic. The position is based in the United Arab Emirates, in Abu Dhabi Emirate.