Lead Barista

Job Summary
We are seeking a Lead Barista who is as passionate about coffee as they are customer-service! The ideal candidate will have a love for coffee and a commitment to providing exceptional service in a fast-paced café environment. As a Lead Barista, you will be responsible for maintaining quality in cafe operations (crafting high-quality beverages, maintaining cleanliness, and ensuring customer satisfaction), and also have the opportunity to contribute to menu creation, programming and training programs.

Our Baristas are also trained on hotel operations and can assist any hotel guest with checking in, departing, or any needs in between.

Duties

• Prepare and serve a variety of coffee beverages and food items according to established recipes and standards.
• Operate the POS system for F&B order processing, Market, and hotel transactions.
• Provide outstanding customer service by engaging with customers, taking orders, and answering questions about menu items, the hotel and local attractions and points of interest.
• Maintain cleanliness of the café area, including tables, counters, and equipment, adhering to food safety standards.
• Assist with food preparation and ensure proper food handling practices are followed.
• Manage time effectively during busy periods to ensure timely service.
• Collaborate with team members to create a positive work environment and enhance overall customer experience.

Qualifications

• Previous barista or coffee experience
• Strong customer service skills with the ability to communicate effectively with customers and team members.
• Familiarity with POS systems such as Toast & Lightspeed is a plus.
• Basic math skills for retail math applications.
• Knowledge of food safety regulations and food preparation techniques in the food industry is advantageous.
• Excellent time management skills to handle multiple tasks efficiently in a fast-paced environment.
• A passion for coffee and serving others in a café setting is essential.

Join us in creating unforgettable experiences for our guests while advancing your career in hospitality!

Open Availability Necessary.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Barista: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Nashville, TN 37201 (Required)

Ability to Relocate:

• Nashville, TN 37201: Relocate before starting work (Required)

Work Location: In person