Lead Business Systems Analyst Information Systems Full Time

Who We Are:

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Our on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

• Lead the Business Analyst Team and hold regular project status meetings.
• Manage new projects and oversee the Business Analyst Team workload and productivity.
• Assist with growing team member skillsets through mentoring and facilitating training.
• Ensure new software/projects align with organizational priorities.
• Review organizational business processes and identify and address operational, financial, and technological risks. Identify opportunities to improve efficiency.
• Analyze and suggest strategies to key partners and stakeholders to improve efficiency and effectiveness.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via face to face meetings, questionnaires, surveys, site visits and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any requirements documentation software solutions that the organization may opt to use.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Monitor the selected technology over the product lifecycle to ensure it continues to meet stakeholder’s needs.
• Implement change management processes to updates and enhancements.
• Ensure technology solutions are kept in a supportable model.
• Maintain up to date documentation.
• Work collaboratively with other IS team members in supporting the technology.
• Provide guidance and/or instruction to staff members.
• Responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence.
• Must maintain annual training and demonstrate competency in the required programmatic training.

• College diploma or university degree in the field of business administration, computer science, finance, or information systems or three to five years’ work experience in a healthcare setting. Bachelor’s Degree or above preferred.

• 3-5 year’s experience as Business Systems Analyst preferred.

• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.

• Experience working in a team-oriented, collaborative environment.

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.