Lead Consultant - EMEA Video Conferencing Service

Job Title: Lead Consultant - EMEA Video Conferencing Service

GCL:E

Introduction to role

Are you ready to lead the charge in redefining how we connect and collaborate? As a Lead Consultant for EMEA Video Conferencing Service, you'll be at the forefront of driving innovation and excellence in workplace device services. Your role will be pivotal in managing video conferencing services across the EMEA region, ensuring seamless operations and enhancing the employee experience. With a focus on service strategy, performance, and availability, you'll be responsible for maintaining ground breaking technology standards and fostering strong relationships with collaborators. Dive into a dynamic environment where your expertise will shape the future of communication technology.

Accountabilities

• End-to-end operations: Handle conferencing system operations and lead weekly reviews with vendor teams to prioritize, resolve, and prevent incidents and service requests within the EMEA region. Act as a regional critical issue point for service disruptions.

• Global Service Alignment: Working across AMER and APAC Regions, partner with the service managers to ensure service standards and continuous feedback loop on challenges and opportunities. Participate in regular service reviews and performance evaluations with service partners and providers.

• Collaborator management: Implement global conferencing standards across EMEA with local partners; communicate effectively, drive continuous operational improvements, and surface/resolve struggles.

• Regional project partnership: Track project status across EMEA, raise to responsible teams, and obtain approvals from relevant global collaborators.

• Availability monitoring: Ensure seamless VC service availability at supported locations in line with global standards; align user expectations where needed.

• Executive Meetings: Support Senior Executive Team Meetings that occur within the Region, coordinating with on-site partners and collaborators such as local IT and VIP support.

• Support upgrades and updates across the extended conferencing estate, including digital signage and wayfinding devices.

Essential Skills/Experience

• Strong experience in managing Video Conference Service across a large footprint

• Experience in managing and/or supporting Microsoft Teams Room service

• Experience in working in large scale upgrades and/or technology transformations

• Experience in global enterprise environments with cross-functional collaboration

• Strong communication skills across varying level of an organization

• Ability to interpret and communicate technical information into business language

Desirable Skills/Experience

• AVIXA CTS, ITIL or equivalent certifications a plus

• Experience working the Biopharmaceutical/Life Sciences Industry

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, your work has a direct impact on patients' lives by transforming our ability to develop life-changing medicines. We empower our teams to perform at their peak by combining cutting-edge science with leading digital technology platforms. Here, you can innovate, take ownership, and explore new solutions in a dynamic environment that encourages experimentation. With diverse minds working inclusively together, you'll have countless opportunities to learn and grow while contributing to something far bigger.

Ready to make a difference? Apply now to join us on this exciting journey!