Lead Digital Product Owner

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Solar Digital is a global organization focused on delivering digital technology solutions that enable customer success.

We do that by combining high quality machine data and deep domain expertise to create actionable intelligence aimed at helping our customers lower lifecycle costs, reduce downtime, reduce their carbon footprint and optimize their operation. At Solar Digital, we value creativity, agility, and continuous learning. We build products that make a real-world impact and drive digital transformation. Our global team is headquartered in San Diego, with team members in Slovakia, Switzerland, and the Czech Republic. As a Digital Product Owner, you’ll be at the heart of our product development process—translating customer needs into digital solutions that deliver real value. You'll work to deeply understand user problems, collaborate cross-functionally to prioritize the right work at the right time, and define, deliver, and iterate on solutions that drive measurable user success.

We are seeking a Digital Product Owner to play a key role in shaping the future of Solar Digital's Technology Self Service tier as well as enhancing capabilities in gas compression and turbine performance.

Role Definition:
Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

Responsibilities:

• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

Skills Descriptors:
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Extensive Experience:

• Builds relationships with internal stakeholders to obtain information related to various functions of the business.
• Compares how certain functions of the business perform better at different stages of the business cycle.
• Consults with investors about how well the business is expected to perform.
• Develops business analysis best practices, procedures and standard company guidelines.
• Provides a solution method to find the nature and extent of technology and process changes that should be made.
• Supervises new team members in business analysis methodology innovation and advanced techniques application.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Expert:

• Analyzes and discusses alternatives with multiple stakeholders.
• Monitors developments in critical-thinking and decision-making models for potential use by organization.
• Coaches others in decision-making models, processes, and practices.
• Anticipates special issues and considerations for effective decision-making during a crisis.
• Shares experiences regarding optimal timing and circumstances for refraining from or making decisions.
• Differentiates between content and context of a decision.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Expert:

• Works to create a climate that values and rewards good oral and written communication.
• Communicates effectively with diverse audiences, using appropriate media and language.
• Monitors developments in communications tools for potential use by organization.
• Writes reports, articles, or books for distribution to the business or professional community.
• Ensures important messages are clearly understood.
• Coaches others on methods of improving their own communications.

Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Level Extensive Experience:

• Describes methods for estimating costs for request fulfillment.
• Defines responses for non-standard or unsupported change requests.
• Contributes to the design and development of request process flow and templates.
• Clarifies description, components affected, need, cost estimate, risk, resources, status.
• Manages all aspects of the change request process.
• Researches new tools and techniques for monitoring product efficacy.

Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Level Working Knowledge:

• Identifies considerations for product integration with multiple platforms and systems.
• Works with development or delivery of a software package or component.
• Describes phases, activities, deliverables and processes for a specific methodology.
• Works with structured documents for developing features, functions, plans and schedules.
• Describes software design practices, technologies, and considerations.

Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Level Extensive Experience:

• Oversees the resolution of a full range of problems from standard to complex and high-impact.
• Participates in trend and root cause analysis to identify and address recurring problems.
• Defines and monitors problem logs, communicates resolutions and lessons learned.
• Participates in selection, implementation and operation of problem reporting and tracking software.
• Resolves problems in environments with integrated products and multiple-vendors.
• Uses advanced diagnostic techniques and tools for non-recurring and unusual problems.

Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Level Extensive Experience:

• Participates in enhancing the sales process and expanding sales opportunities.
• Collects, documents, and maintains product functional requirements; makes recommendations.
• Supports and participates in major installations and customizations.
• Maintains and disseminates information on customer use and experiences.
• Has knowledge of all advanced business features and functions of the product.
• Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges.

User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Level Extensive Experience:

• Compares and contrasts features and benefits of major acceptance testing frameworks.
• Critiques user acceptance plans for appropriateness and completeness.
• Develops approaches for acceptance testing following legal or contractual agreements.
• Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases.
• Applies user acceptance testing in typical software development scenarios.
• Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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