Lead Human Resources Coordinator

Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Position Summary :

The Lead HR Coordinator is responsible for advanced Human Resources support with an emphasis on ownership of HR processes and employee experience. This position manages and continuously improves key HR functions, including serving as the primary owner of the onboarding experience for new team members and connecting them to our Mission and Values. In addition, the Lead HR Coordinator provides training and guidance for HR Coordinators and HR Assistants, ensuring consistency, compliance, and quality. This role requires a strong ability to balance day-to-day HR coordination with project leadership, process improvements, and general training responsibilities.
The Lead HR Coordinator will deliver excellent customer service, ensure compliance with internal guidelines and
policies, and serves as a trusted HR resource for employees and leaders across the organization.

Essential duties include, but are not limited to:

• Facilitate and continuously improve orientation sessions, collaborating with leaders to incorporate organizational culture, policies, and resources.
• Serve as a primary contact for new hires, proactively addressing questions and ensuring a smooth transition into the organization.
• Monitor workload distribution among HR Coordinators and recommend adjustments to improve efficiency and service delivery.
• Collaborate with HR leadership to identify opportunities for process improvement and implement solutions that improve HR service delivery.
• Own and manage the full orientation and onboarding experience for new Team Members during their first week, ensuring a welcoming, consistent, and engaging introduction to the organization.
• Provide training and ongoing support to HR Coordinators and HR Assistants, ensuring consistency and excellence across HR processes..
• Collaborate with HR leadership to identify opportunities for process improvement and implement solutions that improve HR service delivery.

External hiring range: $23.00/Hour

Travel required: Yes, local travel is required.

Schedule: 8a-4p Monday - Friday.

Qualifications:

• High School AND 5 year of experience required.
• Associates degree AND 4 year of experience required.
• Bachelors' degree AND 2 year of experience required.

Required Experience:

• Demonstrated HR experience in hiring and onboarding, with an emphasis on leading and improving onboarding
  processes.
• Hands-on experience updating and maintaining records in an HRIS system, ensuring accuracy and compliance.
• Experience handling sensitive and complex HR issues with confidentiality and professionalism.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.