Lead, User Experience and Design

Responsible for the delivery of User Experience and Design framework across Consumer Digital Channels, leveraging best practice user experience and design thinking principles. Responsible for the design thinking, service design and user experience and interface design across all digital platforms.

Responsible for building and leading the talented team of UX designers and embedding design thinking across all digital delivery

This person must have an inquisitive and logical approach whilst also keeping up with the latest Digital techniques.

Leverage Market and Customer insights to feed into and shape the Digital experience across the banks channels.

Specialist experience in the following platforms and activities is critical to the role:

§ 10+ years’ experience in managing user experience and design in a digital environment

§ Excellent planning and communication skills

§ Experience in implementing design systems and leveraging best practice tools including Sketch and Figma

§ Strong liaison experience with design agencies

§ digital savvy and possess a working understanding/experience in Agile including strategy, requirements definition, design, usability, content development, web development, and QA.

QUALIFICATIONS & EXPERIENCE: 

Passion for Digital User Experience and User Interface Design 

Execution centric with a passion for outstanding deliverables

5+ years experience in managing digital customer experience and design

Excellent planning and communication skills

Strong liaison experience with development agencies

web savvy and possess a working understanding/experience in Agile including strategy, requirements definition, design, usability, content development, web development, and QA.