Learning and Development Specialist

About HSBC:

HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.

Role Purpose (overall high level summary of the role)

The role holder is responsible for managing operation, direction, planning and monitoring to develop and implement Learning and Development policies, processes, procedures and systems, promoting organisational development to achieve corporate aims of HSBC.

Principal Accountabilities:

Key activities and decision making areas

• Develop local/regional training strategies in alignment with global strategy and business goals.
• Implement and manage learning and development initiatives in line with business needs.
• Conduct training needs analyses; design learning and development programmes.
• Develop strategy and decision making process to ensure that HSBC provides appropriate development and learning services in accordance with corporate objectives.
• Provide expert guidance and consultation in all aspects of learning and development to executive managers, line managers and employees to enhance employee development and company performance.
• Establish and maintain policies, procedures, systems and processes to manage learning and development activities to a high standard, ensuring effective stewardship and continuous improvement.
• Lead the integration of activities across learning and development services to ensure that staff are effectively deployed, motivated, encouraged and retained to deliver excellent service.
• Champion all learning and development activities to provide a competitive advantage through employees, promoting National Development (Saudiazation ) programs (including scholarships, internships and graduate schemes), Employee Development functions (including career development, performance management and succession planning) and Corporate Training (which promotes core, professional and leadership training).
• Manage L&D operations by establishing effective communications and change management to ensure the successful short and long-term implementation of all learning and development activities.
• Maintain stewardship of all operational training across the business and lead major Employee Development projects ensuring plans, targets and standards are delivered.
• Manage the development of the departmental budget, to ensure learning and development programs, services, strategies and policies are effectively delivered.
• Ensure that all T&D processes and practices fully support and are fully aligned with the culture required within the organisation for HSBC to meet its strategic objectives and to deliver its role within the wider community.
• Plan strategic organizational development, talent management, and employee development programs to ensure that business goals are adequately understood in terms of current and future organization.
• Focal point for employee development projects and to strategize, streamline and expedite this project.
• Manage key deliverables i.e. Companywide Job families implementation, Performance management, Succession planning, talent pool and progression planning.
• Act as a facilitator and or trainer at HSBC Learning and Development programmes.
• Research, develop and maintain a repository of information on internal and external Learning and Development best practice.
• Keep abreast of current information and Learning and Development trends.
• Promote best practice Learning and Development processes to ensure HSBC is perceived as an employer of choice.
• Manage on-going relationships with external Learning and Development providers.
• Lead renewal efforts, exploring alternative solutions and recommending best-fit solutions.
• Lead negotiations for external training supplier contracts.
• Act as a source of advice for Centres of Excellence, HR Business partners, line managers on Learning and Development issues.
• Represent HSBC externally on Learning and Development platforms.
• Manage Learning and Development Budget and Invoices.
• Manage Learning and Development reports.
• Ensure training completion by sharing reports with stakeholders and monitoring mandatory courses, and follow the escalation process for overdue.
• Track and maintain Registrable roles and their mandated learning hours.

Qualifications / Experience ( For the role – not the role holder. Minimum requirements of the role.)

• Bachelor’s Degree in Business Administration / Human Resources or equivalent required
• Master’s Degree in Business Administration / Human Resources or equivalent preferred
• Recognized Human Resources certifications such as Chartered Institute of Personnel Development (CIPD), Senior Professional in Human Resources (SPHR), Certified Professional in Learning and Performance (CPLP) etc is preferred.

Experience:

• 2 - 4 years of relevant experience with at least 1 year in a similar role
• Prior experience in a learning and development function in the banking sector is preferred