Leasing Agent

JOB DESCRIPTION – LEASING CONSULTANT

The Leasing Consultant is primarily responsible for the leasing of apartments and processing applications. These responsibilities include acting as the contact with prospective residents via telephone or in person, determining the needs of the prospect, scheduling appointments, demonstrating apartment models and vacant apartment homes, showing community common areas and amenities, following through with prospects, monitoring advertising effectiveness, and completing marketing, leasing and traffic reports. Provide Customer Service to current resident. The Leasing Consultant will report to the Community Manager.

SPECIFIC DUTIES:

 Provide Customer Service to existing residents by answering telephone, receive office visitors, collecting rents, providing receipts, writing service requests, documenting complaints and assisting where able or forwarding matter to community manager, and general follow up to ensure resident satisfaction.

 Take telephone inquiries from prospective residents. Obtain information about prospects needs; describe apartment and community benefits, set appointments. A registration information card is the form we use to gather the information.

 Take service requests and input into computer system and file appropriately.

 Greet and welcome prospective residents. Complete registration information card for each prospect.

 Rent apartments, sell community services and amenities for senior communities, i.e. meals, housekeeping, laundry, handyperson services, beauty shop, convenience store, etc… Lease carports, laundry equipment and storage in family communities.

 Demonstrate model apartment homes and market-ready apartments and community amenities.

 Maintains current knowledge of building amenities, local agencies and community resources, of interest to residents.

 Consistently follow up with prospective residents via telephone, email and mail (thank you card.)

 Lease apartments to qualified applicants in accordance with company procedures and Equal Housing Opportunity requirements. Assist prospective resident and encourage the sale through closing the prospect, and then help them complete the resident application and verification forms. Obtain credit and other information as needed and forward to the Community Manager for approval and to the Compliance Manager for compliance approval. Verify information as needed. Notify prospective residents of approvals and schedule move-in conference. Keep in constant contact with the prospect throughout the process.

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 Inspect model apartment home and market ready apartments daily, perform light cleaning, dusting and vacuuming when necessary, and inform Community Manager of needed improvements and repairs. Assist in maintaining the overall community in an attractive manner at all times. Help to keep the management office clean, as needed.

 Perform necessary paperwork correctly and in a timely manner. Responsible for completion of all necessary forms on new residents and recertification forms for existing residents (i.e. resident emergency card, permission to enter form, gas and/or electric transfer cards, employment verification forms, etc).

 Type lease and maintain lease records. Assist with lease renewals and recertification paperwork.

 Receive and receipt all application fees, security deposits and initial rents.

 Input deposits into computer as directed and physically take deposits to bank.

 Ensures that each apartment is ready for occupancy and tests and distributes keys, resident handbook and other appropriate paperwork at time of lease signing. Verbally go over lease, community rules, and what to do in case of a fire, use of equipment; with all new residents.

 Assist new residents with move-in inspection and any other tasks such as signing up for meals, housekeeping, laundry, carport, etc… Assist existing residents with maintenance service requests and follow up to make sure the work is completed to resident’s satisfaction.

 Maintain listing of vacant and rent ready apartments.

 Maintain and use property waiting list for prospective residents.

 Conduct market surveys and shop competitive apartment communities as directed by Community Manager. Maintain a constant awareness of area market conditions.

 Complete weekly marketing, leasing and traffic reports. Monitor advertising effectiveness.

 Seeks out new residents by developing and maintaining a presence in the community through outreach to chambers of commerce, religious organizations, senior centers, employers, relocation companies, realtors, etc. (a valid drivers license and working vehicle is required for outreach and must be maintained). Mileage is reimbursed at the current Federal Rate.

 Assist Community Manager in the development and implementation of a positive resident relations program for the property.

 Participate in company-sponsored continuing education and training programs.

 Be knowledgeable and aware of, and adhere to all local, state, and federal laws applicable to the leasing of apartments. Understand the applicable income requirements for residents and Fair Housing laws.

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 Assist Community Manager/ Assistant Manager with any other tasks as needed.

 Reports – Preparation of Monday Reports and variance reports, as directed.

 Must have a valid Driver’s License at all times.

 State of Michigan Real Estate license is desired for promotion to Community Manager.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Westland, MI 48185 (Required)

Work Location: In person