Leave Management Specialist I - HR Shared Services

Summary:

Leave Management Specialist I: Serves as a disability/leave intake liaison between CHRISTUS Associates, the Human Resource Shared Service Center, and the third-party administrator. Provides support for the Leave Management Specialist II role and supplies the necessary information to the third-party administrator for processing STD, LTD, WC, FMLA, Military, and paid and unpaid Leaves of Absence.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Facilitates the new claim initiation intake process via outreach with CHRISTUS Associates to ensure Associates are aware of their responsibilities while on disability and/or leave.
• Processes and submits Short Term Disability (STD) Eligibility forms for the third-party administrator to ensure appropriate disability benefit payments.
• Review and address Short Term Disability inquiries/forms from outside vendors.
• Validate Paid Time Off (PTO) hours within the timekeeping system in order to complete the Paid Time Off Request Forms to submit to the third-party administrator to ensure Associates who select are paid PTO in lieu of STD.
• Validate within the timekeeping and HR/payroll system FMLA eligibility for the third-party administrator to ensure appropriate leave protection.
• Review new claim initiation reporting and appropriately update Associates' status types within the HR/Payroll system.
• Provide salary information for LTD Salary Verification to the third-party administrator.
• Review and address Long Term Disability Subrogation Inquiries
• Review, work, and/or route case management service tickets for resolution.
• Facilitate miscellaneous third-party administrator and Associate requests.
• Ensures confidentiality of employee medical and leave records and ensures continued compliance with HIPAA Privacy laws.
• Performs other operational duties and assignments as directed.

Job Requirements:

Education/Skills

• Associate or bachelor’s Degree or equivalent experience in employee benefits, disability, FMLA, and administration.

Experience

• 0-2 years of prior relevant experience with a concentration on Disability, FMLA, and Leave of Absence concepts required.
• Knowledge of FMLA regulations.
• Possess strong communication skills to build sustainable working relationships throughout the organization.
• Demonstrate excellent customer service skills.
• Ability to present ideas and recommend solutions.
• Proficiency in Microsoft Office and other computer applications.
• Strong administrative abilities, problem-solving, and judgment skills.

Licenses, Registrations, or Certifications

• None

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time