Library Assistant

Job Description

Essential Functions

Educates, trains, and assists patrons in using library technology, equipment, and resources, primarily PCs and peripherals. Provides information assistance and readers’ advisory assistance in person, online, or over the phone, including the use of library resources, equipment, and programming.

Assists patrons with check-in and check-out and locating materials at a branch or within the Avondale Library System. May perform other duties related to circulation, such as processing incoming materials.

Resolves problems with patrons' accounts and records. Resolves patron incidents, problems, concerns, and conflicts, ensuring that policies are followed or redirected to appropriate colleagues.

Assists staff and patrons with the scheduling and use of facility meeting rooms and study rooms.

Assists patrons in the use of library collections through reference interviews, literature, and online searches. Refers questions to a librarian, as necessary.

Helps with and delivers library programs, special events, and outreach activities as assigned.

Performs cash handling and balancing of the cash drawer at the end of the shift. Performs other duties as assigned.

Minimum Qualifications

A High School Diploma or GED equivalency is required.

One (1) year of customer service experience.

Two (2) years of computer experience and/or training.

Proficiency in Spanish is preferred. The ability to communicate effectively in Spanish will enhance the Library Assistant’s ability to meet the needs of all patrons.

Valid Arizona Operator’s Driver’s License or the ability to obtain license by time of hire.

Supplemental Information

This position requires participation in a rotational schedule, which may include mornings, evenings, and weekends.

Work requires the ability to read the public library catalog, manuals, Dewey decimal classifications, book reviews, order forms, and computer screens.

Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.

Work requires the ability to write notes on patrons’ records and changes to the technical manual.

Planning responsibilities include effective time management for daily work assignments.

Work requires the occasional direction of helpers, assistants, seasonal employees, interns, volunteers, or temporary employees.

Work is governed by broad instructions, objectives, and policies. Work requires considerable initiative and independent analytical and evaluative judgment.

The incumbents in this position have contact with others within the organization. These contacts may involve similar work units or departments within the City, which may be involved in decision-making or providing approval or decision-making authority for purchases or projects. In addition, these incumbents work with individuals outside the City who may belong to professional or peer organizations, as well as with various state and federal agencies. Vendors and suppliers may also be called upon for information on purchases, supplies, or products. Meetings and discussions may be conducted with customers, brokers, and sales representatives. Employees must maintain regular attendance. Ability to work in a constant state of alertness and a safe manner.