Live Chat Support / Customer Support Representative

Live Chat Support / Customer Support Representative

Location: DHA Phase 7, Jami Commercial, Karachi
Company: H&S Apparel
Job Type: Full-time (On-site)

Job Description:

H&S Apparel is looking for a motivated and customer-focused Live Chat Support / Customer Support Representative to join our growing team.
You will be responsible for assisting customers through Meta Business Suite, WhatsApp Web, and other digital platforms — ensuring quick, accurate, and friendly communication that reflects our brand’s standard of service.

Key Responsibilities:

• Handle customer queries via Meta Business Suite (Facebook/Instagram) and WhatsApp Web.
• Provide accurate information about products, orders, and promotions.
• Maintain a polite, empathetic, and professional tone in all customer interactions.
• Coordinate with internal teams to resolve issues efficiently.
• Keep records of customer feedback and report recurring issues.
• Stay updated with ongoing sales, campaigns, and new arrivals.

Requirements:

• Proficient in Meta Business Suite and WhatsApp Web.
• Strong communication skills and excellent English writing ability.
• Basic knowledge or interest in apparel and fashion (preferred but not mandatory).
• Ability to handle multiple conversations simultaneously.
• Must be able to commute easily to DHA Phase 7, Jami Commercial.

Shift Timings:

Operational hours: 12:00 PM to 2:00 AM
Two shifts available:

• Shift A: 12:00 PM – 10:00 PM
• Shift B: 2:00 PM – 12:00 AM

(Each shift is 10 hours including short breaks.)

Why Join H&S Apparel:

• Work with one of Karachi’s fast-growing apparel brands.
• Supportive and energetic work environment.
• Opportunities for professional growth and performance-based incentives.

If you have strong communication skills, enjoy engaging with customers, and are ready to be part of a dynamic retail brand — we’d love to hear from you!

Apply now and join the H&S Apparel team.

Job Type: Full-time

Pay: Rs40,000.00 - Rs65,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Chat Support or Customer support: 2 years (Required)

Work Location: In person