Lobby Ambassador

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Offer consistently professional, friendly, warm and engaging service
• Be available for guests at all times as a point of contact
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Ensure that the rooming of all guests is according to the Swissotel standards
• Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity

Qualifications

• Previous customer related experience required
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Strong interpersonal and problem solving abilities
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

Note: Customization may be included for any specific local or legislative requirements, such as work permits