Logistics Coordinator

Job description

Job Purpose: To ensure smooth execution of pickup and delivery operations by coordinating with courier partners and customers. The role is responsible for providing timely updates, ensuring customer satisfaction, and maintaining seamless communication to support efficient logistics processes.

Role & responsibilities:

• Manage all mail-in activities related to device pickup and drop.
• Coordinate closely with courier partners to schedule and track pickups/deliveries.
• Connect with customers to arrange timely pickups and keep them informed about the status/appointment.
• Handle escalations and resolve pickup/delivery-related queries effectively.
• Maintain accurate records of logistics activities and provide regular updates to internal teams.
• Ensure customer satisfaction through proactive communication and service.

Preferred candidate profile:

• Strong communication and coordination skills.
• Ability to manage multiple stakeholders (courier partners, customers, internal teams).
• Customer-centric approach with problem-solving abilities.

Perks and benefits:

• We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work.
• We have a well-defined leave policy for our people to take care of their personal commitments and exigencies.
• We care for our people and take care of them and their family by offering them Mediclaim policy
• Your professional growth and company growth go hand-in-hand
• We provide you a platform to learn and polish your skill

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What is your official Notice Period?
• Are you comfortable speaking with customers for coordination?

Experience:

• Customer support: 2 years (Required)

Work Location: In person