Logistics Coordinator

Job Title: Service Logistics Coordinator

Job Location: Redwood City, CA

Job Duration: 06+ Months

3 MUST HAVE:

*Inventory management.

*Organization (time management) and good communication (be able to work with other areas).

*Adaptability and flexibility.

Responsibilities:

The Service Logistics Coordinator is responsible for delivering results by interacting with both Internal and External customers, resolving requests in a timely fashion from quotes, orders, shipments, inventory, returns and services. Assisting the Americas field and other teams in their day-to-day on specific administrative activities that have a direct impact on the revenue goals. Thrives in a fast-paced customer-oriented environment with the potential of wearing different hats that offer opportunities for growth within and outside the team.

This position is part of the Service Logistics & Administration Team and will be in Redwood City Office. Advance human wellness through the power of precise Science.

In this role, you will have the opportunity to:

• Follows established service quality standard and meet processing times in accordance with departmental standards and protocols and apply the Danaher Business System in everything you do to create update and document standard work for continuous process improvement.

• Work with other departments to find solutions for both internal and external customers regarding a large variety of topics.

The essential requirements of the job include:

• Respond promptly to customer inquiries and resolve requests, including processing Priority 1 and other orders, quotations, service requests, pricing, product availability, order status, billing questions, complaints, returns, and cancellations.

• Conduct and record Field Service Engineer physical inventory results accurately.

• Manage daily operations by preparing and maintaining reports (daily/weekly), monitoring KPIs, handling returns and drop shipments, overseeing back-order status, and scheduling shipments.

• Foster a culture of continuous improvement by identifying process enhancement opportunities, implementing best practices, and sustaining improvements aligned with business objectives.

• Perform other related duties as required or assigned to support business needs.

It would be a plus if you also possess previous experience in:

• 2 years of successful experience in heavy volume Call Center, Customer Service and/or Service Administration role.

• Proficient in MS Office (Excel, Word, Power Point and Visio). SFDC, and Oracle preferred.

• This position requires repetitive typing, considerable interaction on the telephone and regular viewing of multiple computer monitors.

About Net2Source, Inc.

Net2Source is a total talent management solutions company with its presence in 50+ countries. Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.

Want to read more about Net2Source. Visit us at www.net2source.com

Equal Employment Opportunity Commission

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Fast Facts about Net2Source:

• Founded in 2007

• 100% Minority Owned, Debt Free, Private

• 4100+ consultants globally

• 2550 consultants placed in the US

• 750+ team of in-house staffing team

• 30+ sales offices in the US, and 50+ Offices globally

• Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)

Awards and Accolades:

1. 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019)

2. 2019 & 2018 Ranked 21st Fastest Growing Staffing Company in USA by Staffing industry Analysts

3. 2019 & 2018 Fastest 50 by NJ Biz (Ranked (9th and 27th ).

4. 2019 Top 100 Fastest companies to grow in Dallas-by-Dallas Business Journal.

5. INC 5000 Fastest growing for 8 consecutive years in a row.

6. America's Most Honored Businesses (Top 10%)

7. 2019 Dallas Top 100 by Dallas Business Journal

8. 2019 Proven Supplier of the Year by Workforce Logi.

9. 2019 Spirit of Alliance Award by Agile1

10. 2018 Best of the Best Platinum Award by Agile1

11. 2018 Tech Serve Alliance Excellence Awards Winner

12. 2017 Best of the Best Gold Award by Agile1(Act1 Group)