Logistics & IOR/EOR Manager - Server Hardware

Logistics & IOR/EOR Manager - Server Hardware

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

We are seeking an experienced Logistics & IOR/EOR Manager - Server Hardware to oversee the end-to-end logistics operations for high-value server hardware in the Middle East region, with a primary focus on Saudi Arabia and Dubai. This role involves managing regional hardware depot locations, coordinating all shipping and handling activities, ensuring compliance with local import/export regulations, and obtaining the required special certifications for the movement of IT infrastructure into restricted or regulated markets.

Essential Duties and Responsibilities:

• Logistics & Depot Management:
  • Oversee day-to-day operations of server hardware depot locations in Saudi Arabia and Dubai.
  • Coordinate receipt, storage, inventory control, and distribution of hardware to customers and service teams.
• IOR/EOR Compliance:
  • Experience with Importer of Record and Exporter of Record for shipments into and out of the Middle East.
  • Ensure compliance with local customs regulations, trade laws, and licensing requirements.
  • Manage all required documentation for customs clearance, including commercial invoices, packing lists, and certificates of origin.
• Plan and execute international shipping operations for high-value and sensitive IT equipment.
• Work with global logistics partners to optimize freight routes, timelines, and cost efficiency.
• Handle special shipping requirements such as temperature-controlled or shock-protected packaging.
• Special Certifications & Regulatory Approvals:
  • Obtain and maintain relevant permits, licenses, and certifications to import/export IT server hardware into Saudi Arabia and UAE.
  • Coordinate with government agencies and regulatory bodies to ensure full compliance.
• Stakeholder Coordination:
  • Collaborate with global logistics teams, service operations, and customers to ensure timely delivery and installation.
  • Act as the primary point of contact for all import/export matters in the region.
• Proactively address shipment delays, customs holds, and compliance issues.
• Maintain contingency plans to ensure uninterrupted hardware supply.

Qualifications:

• Minimum 5 years of experience in logistics, supply chain, or import/export management, preferably in IT or server hardware.
• Proven experience as IOR/EOR in the Middle East, with a strong understanding of Saudi Arabia and UAE import/export laws.
• Demonstrated ability to manage depot operations and inventory control.
• Familiarity with freight forwarding, customs brokerage, and shipping documentation.
• Experience obtaining special licenses and certifications for restricted or high-tech equipment.
• Strong vendor management and negotiation skills.
• Excellent communication skills in English and Arabic.

Preferred Skills

• Knowledge of Saudi Arabian ZATCA customs system and UAE's Dubai Trade/DP World portals.
• Experience in handling sensitive IT hardware shipments with compliance to HS codes and dual-use regulations.
• Certification in International Trade Compliance, Logistics Management, or related fields.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.