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Logistics P.S & Returns Specialist
Key Responsibilities:
Logistics & Returns Specialist (PS)
Skills & Qualifications
Experience: 1 to 2 years in logistics operations, last-mile delivery, returns handling, or a related field.
Attention to Detail: High level of accuracy in case documentation, data entry, and audit record-keeping.
Communication: Good written and verbal communication skills to coordinate with courier partners and internal stakeholders.
Analytical Skills: Basic proficiency in Microsoft Excel to track case volumes, SLA timelines, and return data.
Organizational Skills: Ability to manage multiple open cases simultaneously and prioritize effectively in a fast-paced environment.
Technical Knowledge: Familiarity with logistics or courier management systems is an advantage.
Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Benefits
Why Join dopay?
Why Join dopay?
Logistics & Returns Specialist (PS)
- Incident Resolution: Spearhead the investigation of logistics failures (loss, damage, delays), driving cross-functional coordination to ensure 100% resolution within target SLAs
- Policy Governance: Audit all return shipments to ensure data integrity and physical compliance, acting as the final gatekeeper for logistics policy adherence
- Data Strategy: Maintain comprehensive audit trails and deliver actionable insights through daily/weekly performance reports on case health and throughput
- Strategic Escalation: Monitor aging cases using a risk-based approach, ensuring senior leadership is alerted to potential bottlenecks before they impact the customer
- Operational Compliance: Audit distribution point performance and DO activities through systematic validation of delivery evidence and service level agreements (SLAs)
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Operational Intelligence: Analyze shipment data to identify courier performance gaps and process weaknesses, contributing to the continuous refinement of logistics SOPs
Skills & Qualifications
Experience: 1 to 2 years in logistics operations, last-mile delivery, returns handling, or a related field.
Attention to Detail: High level of accuracy in case documentation, data entry, and audit record-keeping.
Communication: Good written and verbal communication skills to coordinate with courier partners and internal stakeholders.
Analytical Skills: Basic proficiency in Microsoft Excel to track case volumes, SLA timelines, and return data.
Organizational Skills: Ability to manage multiple open cases simultaneously and prioritize effectively in a fast-paced environment.
Technical Knowledge: Familiarity with logistics or courier management systems is an advantage.
Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Benefits
Why Join dopay?
Why Join dopay?
- Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets
- A collaborative and inclusive work culture with opportunities for growth and career development
- Competitive salary and benefits package
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Opportunity to shape the future of financial technology in Egypt and beyond
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