Luxury Hotel Reservations Agent

Job Summary:

The Luxury Hotel Reservations Agent is responsible for handling guest inquiries and converting them into confirmed bookings. This role requires a highly detail-oriented, sales-driven individual who can confidently communicate with guests, present luxury experiences, and maximize booking conversion across direct channels and OTAs.

Job Duties & Responsibilities:

• Handle all incoming inquiries via WhatsApp, email, calls, and OTA platforms
• Actively convert inquiries into confirmed bookings through persuasive communication
• Present and upsell all experiences, packages, and add-ons
• Follow up with potential guests to close sales
• Maintain high response speed and professionalism at all times
• Manage bookings and guest communication on Booking.com, Expedia, and Agoda
• Respond to OTA inquiries quickly and accurately
• Ensure booking details, rates, and availability are correct
• Clearly explain the luxury desert experience and unique selling points
• Handle objections and build trust to encourage booking decisions
• Manage guest expectations before arrival
• Ensure a smooth and premium customer journey from inquiry to confirmation
• Work closely with operations and on-ground teams
• Communicate special requests, VIP bookings, and guest preferences
• Ensure all booking details are accurately recorded
• Track conversion rates and booking performance
• Provide feedback on customer behavior and common objections
• Support revenue growth through upselling and smart offers

Job Qualifications:

• 2–4 years experience in hotel reservations, hospitality sales, or call center (tourism preferred)
• Strong experience with Booking.com and Expedia
• Excellent English communication (written & spoken)
• Strong sales and persuasion skills
• Highly detail-oriented with strong follow-up ability
• Experience handling WhatsApp, email, and call inquiries
• Sales & closing ability
• Customer engagement
• Attention to detail