Manager, Community Corner and Volunteer Operations

Mile High United Way is excited to announce an opening for a Manager, Community Corner and Volunteer Operations. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Manager, Community Corner and Volunteer Operations
Status: Exempt, Full-Time
Salary: $64,000.04-$66,000.22
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.
Location: Primarily based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 3 days/week in office, 2 days/week remote
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $64,000.04-$66,000.22 annually. In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

This position manages the Marketplace operations at Mile High United Way's Community Corner, primarily including but not limited to the management of receiving, handling, storing and distributing food in a manner that is compliant with our safety standards and those of partners and food providing agencies, as well as volunteers, donor relationships and family experiences. This role works cross-departmentally to develop operational strategies that align with Community Impact Division work, strategic initiatives, 211 and facilities.

Essential Responsibilities

• Manage the Marketplace operations within the Community Corner including acquisition, receiving, sorting and distributing food, maintaining inventory, budget, tracking related data and managing volunteers who support the operations.
• Manage volunteers and activities for food pantry operations through a combination of one-time and recurring opportunities for corporate, group and community volunteers. Create daily impact reports for distribution to relevant internal collaborators.
• Maintain all necessary paperwork, logs and documentation for food safety and compliance measures, as well as data on distribution, food intake, clients served and volunteer impact to support grant and funding initiatives and reporting.
• Oversee and implement the setup, take down and clean up of the Marketplace to ensure a seamless transition between the Marketplace, Tax Help clinics and other events.
• Collaborate on the creation of training, tools, documents and reports for the Marketplace protocols and procedures.
• Manage all food adjacent partnerships for acquisition and distribution.
• Ensure that the client experience is welcoming, inclusive, efficient and responsive by creating, implement and troubleshooting systems in collaboration with Salesforce and Mile High United Way's food and client tracking systems.

Additional Responsibilities

• Present at public speaking engagements in the community related to various topics related to the Marketplace.
• Develop vision and continued enhancement for the Marketplace and volunteerism at Mile High United Way.
• Optimize technological tools such as Salesforce, Salesforce Philanthropy Cloud, Volunteer United, (Marketplace specific software) and our website to develop and implement an outcome measurement process for evaluating the progress and effectiveness of volunteer engagement projects and strategy.
• Develop complete knowledge of Mile High United Way affinity groups to ensure volunteer offerings are available to all groups.
• Develop new and manage or support existing solicitations for the Marketplace and Community Corner.
• Work cross-departmentally with Marketing & Communications to ensure appropriate coverage of the Marketplace.
• Represent and provide information on the Marketplace at major donor events, corporate events, and community-wide events.
• Support Mile High United Way Signature events and programs as needed.

What You'll Need: Education, Experience, and Skills

• Bachelor's degree or equivalent experience.
• 2-3 years' experience in food pantries and/or with volunteerism.

Specials Skills/Knowledge:

• Strong organizational skills and an ability to excel under pressure.
• Substantial experience with food pantries, grocery and/or food service.
• Strong track record of relationship building particularly with donors and/or volunteers.
• Good oral communication and writing skills, including presentations, public speaking, and written reports.
• Experience soliciting sponsorships and donations.
• Commitment to excellent and timely customer service in fast-paced environment.
• Knowledge of Denver metro non-profit community.

Computer Skills:

• Intermediate experience with Microsoft Office suite
• Salesforce experience a plus

Working Environment: This role requires working in a public facing environment and direct, hands-on operations work, in addition to organization planning and management. Generally follows standard business hours but may vary to support Marketplace access. Occasional evening or weekends for events.

Physical Activities: Operates a computer and phone for extended periods of time, must be able to carry and move up to 40lbs, and able to provide personal transportation for local out-of-office meetings. Standing, lifting, bending, pushing and pulling for extending periods of time. Must be able to drive a large vehicle (no special license needed)

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.