Director of Operations

About Housing Alliance Delaware

The mission of Housing Alliance Delaware is to advance housing opportunities, end homelessness, and promote vibrant communities. To learn more about Housing Alliance Delaware visit www.housingalliancede.org

*Housing Alliance Delaware is an Equal Opportunity Employer*

JOB TITLE: Director of Operations

FLSA Category: Exempt

Supervisor: Executive Director

Work conditions/physical: General Office Setting, Hybrid

Salary: $78,000.00-$83,000.00

Summary

The Director of Operations is responsible for managing agency operations including office and facilities management, financial management, and the management of administrative and HR processes. The Director of Operations’ role is critical to the function of Housing Alliance DE, which consists of 12 hybrid staff and one office location in a rented office suite in downtown Wilmington, DE. Housing Alliance DE contracts with a bookkeeper, IT support company, and insurance and benefits brokers to support our operations. The Director of Operations reports to the Executive Director.

Qualifications

· Bachelor’s degree in a related field such as Public Administration, Public Policy, Non-profit management, Business Administration, Finance, Operations management, or other related fields. Graduate degree preferred.

· Knowledge about and experience with government grants management processes. Experience with HUD grants is a plus.

· Knowledge about and experience with nonprofit financial management practices.

· Knowledge about and experience with human resources practices, or a willingness to learn quickly.

· Excellent problem solving and decision-making skills.

· Excellent written, oral communication and computer skills, including Microsoft Office products (Excel) and online payment systems.

· Ability to handle many responsibilities and prioritize work.

· Attention to detail and excellent organization skills.

Responsibilities

1. Grants Management: Manage many of Housing Alliance Delaware’s government grants, including submitting grant draw requests, keeping grant records, ensuring compliance with grant rules, and submitting grant applications.

2. Financial Management: Responsible for the day-to-day administration of agency financial processes like processing receivables, payables, and staff reimbursement requests using software products such as Dext and Melio.

3. Operations & Facilities: Responsible for the purchase and management of all HAD office supplies and equipment, and any facility-related needs or projects in HAD’s rented office space in Wilmington, DE.

4. Administrative Duties: Act as the primary liaison to HAD’s contracted IT, Bookkeeping, Benefits, and Insurance contractors. Work with the Executive Director to develop and implement internal employee/agency policies. Provide support to the HAD Board of Directors and Executive Director re: Board of Directors operations and administration.

5. HR-related Duties: Responsible for the management of HR files, employee onboarding, and benefits enrollment/processing as liaison between the agency and our benefits brokers. Responsible for running agency payroll and managing the staff’s time tracking processes.

6. Embody the mission of Housing Alliance Delaware in all work done on behalf of the agency.

7. Maintain professional and technical knowledge of best practices in nonprofit management.

8. Participate with other staff in the overall smooth operation of the Agency.

9. Other duties as assigned by supervisor.

Job Type: Full-time

Pay: $78,000.00 - $83,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Wilmington, DE 19801