Manager Crew Engagement

Act as a service and engagement role model, coaching and developing the individual needs of each team member in order to create inflight service excellence

Develop a strategy for IPO events, forums and workshops to foster engagement with the cabin crew community

Conduct Cabin Crew performance review process and prepare the necessary reports

Partner with the Inflight Performance and Operations Officers to effectively address performance issues and ensure that robust plans are in place to improve performance

Develop strong working relationships with key stakeholders and champion the crew voice back to the business training, service delivery, guest relations, HR, EAMC etc.

Liaise with Manager Cabin Crew Operations, manager CARE, Manager Cabin Safety and Manager Cabin Crew on high profile and confidential matters relating to cabin crew operations and welfare

Ensures that all GCAA legislation and international safety, security and operation standards are consistently maintained through close liaison with Manager Cabin Safety Procedures

Ensures thorough investigation and evaluation of any incidents and shortfalls in cabin crew performance including safety and service issues in line with company policy and best practice

Strives to improve personal performance through learning, feedback and taking responsibility for personal development. Additional duties and responsibilities may be assigned by Head of IPO, as required