Manager Customer Success

Job Summary:

We are looking for an experienced Customer Success Manager to drive customer satisfaction, retention, and growth for our IT/SaaS solutions. The ideal candidate will act as a trusted advisor to clients, ensuring they derive maximum value from our products while strengthening long-term relationships.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, managing their onboarding, adoption, and ongoing support
• Build strong, long-lasting relationships with key stakeholders
• Monitor client health, usage metrics, and engagement to proactively address issues
• Collaborate with sales, product, and technical teams to resolve customer concerns
• Develop strategies for client retention, upsell, and cross-sell opportunities
• Conduct regular business reviews and provide actionable insights to clients
• Advocate customer needs internally to drive product improvements
• Ensure timely resolution of customer issues and maintain high satisfaction levels
• Create and maintain documentation, guides, and best practices for customers

Requirements:

• 5-7 years of experience in Customer Success, Account Management, or Client Services in IT/SaaS companies
• Strong understanding of SaaS products and enterprise IT solutions
• Excellent communication and relationship-building skills
• Proven track record of customer retention, upsell, or account growth
• Familiarity with CRM and CSM tools (e.g., Salesforce, HubSpot, Gainsight)
• Analytical mindset with the ability to interpret usage data and metrics
• Problem-solving attitude with strong organizational skills
• Ability to work in a fast-paced, remote environmen

Job Type: Full-time

Pay: Rs200,000.00 - Rs250,000.00 per month

Work Location: In person