Manager -Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency.

We are looking for a Product Manager to join our team! We are in charge of the core engine that delivers enhancements to customer journeys associated with transaction posting, billing, payments and other crucial Accounts Receivables capabilities.

Does this sound like you?

• Exhibits high level of customer empathy, an ability to see offerings through the eyes of the user, ensuring each new release incrementally enhances the product experience.
• Strategic problem solver, who connects the dots of how business requirements solve the problem statement. Outstanding collaboration skills and emotional agility to recognize when a pivot is required to overcome a system or process constraint.
• An effective communicator, who consults on how technology can help solve a business need and drives alignment on standard platform capabilities, that can be scaled to new use cases.
• Can influence without authority with the ability to work in a dynamic, complex environment
• Comfortable with navigating with ambiguity and can switch from high level context with Senior Executives to granular level of detail with Engineers
• Has enthusiasm and passion for great products and services. Employs story telling to articulate product vision.
• Has passion and convictions and the innate ability to inspire followership in others.

• Ability to think creatively and influence decision making across departments and levels within the organization.

How will you make an impact in this role?

• Discover required platform capabilities to adequately support Consumer and SBS Card products

• Translate complex business logic into well-defined and easy to understand requirements on a shared backlog

• Question the “why” of existing business processes on legacy platforms to ensure correct alignment of functions with the correct domains

• Leverage data to enhance platform capability prioritisation decisions

• Translate software product roadmap into minimum viable product iterations, to improve time to market, reduce operational risk, and create business value.

• Partner with Consumer business stakeholders to market adoption of platform capabilities

• Collaborate with Global Accounts Receivable product colleagues to deliver global platform capabilities

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or other related field (or has equivalent work experience) preferred.
• Demonstrated work experience on credit card or related financial services industry is preferred
• 3+ years experience in Product Management (or business analysis) with consistent track record in defining winning product constructs and delivering a product vision and strategy
• High degree of software development lifecycle, Scrum, Agile, BDD, Scaled Agile Framework and principles
• Previous knowledge and experience with delivering at scale are a valuable asset
• Familiarity with one or more modern programming languages and software architecture patterns preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.