Manager, Employee Relations

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to supervise the Employee Relations Services (ERS) team in addition to facilitate and advise on employee relations and store wellness.

• Supervise and provide assistance to the employee relations team; select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews
• Resolve complex employee relations issues including conducting effective, thorough, and objective investigations
• Monitor and review background and MVR results and respond to concerns from the background check adjudication process; escalate when necessary
• Draft responses for DOL, EEOC investigations and employment litigation threats
• Maintain ERS team processes and procedures
• Oversee store wellness visits; track and report results
• Draft and maintain compliance calendar, team member handbooks and other compliance documents; update corporate policy documents and policy management system
• Aid in gathering of documentation as it pertains to annual compliance for federal contractor program

• Bachelor’s degree in business administration, human resources management, employee relations or related field required
• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred
• Minimum seven (7) years experience in human resources or employee relations preferred
• Thorough understanding of all company policies
• Thorough understanding of federal and state laws concerning labor relations
• Intermediate Microsoft Office skills, including creation of pivot tables and trend reporting
• Ability to lead, motivate, encourage and coach a team
• Strong decision making, problem solving, and judgment skills
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
• Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulation, ordinances and policies
• Demonstrate integrity and ethical behavior including but not limited to confidentiality

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
• Able to work evenings, weekends and odd hours as needed

#LI-EM1