MANAGER, FORECLOSURE LEGAL OPERATIONS AND ADMINISTRATION

Job Title: MANAGEMENT- FORECLOSURE LEGAL OPERATIONS AND ADMINISTRATION

Division/Department: DEFAULT SERVICING, LEGAL OPERATIONS & ADMINISTRATION

Reports to: Director of Default Services

Position Summary:

AN AMAZING OPPORTUNITY WITH FUTURE CAREER GROWTH POTENTIAL AT A FAST GROWING LAW FIRM IN NEW YORK.

Hybrid position but may consider full remote.

Must have EXTENSIVE New York foreclosure process experience.

A leadership position within Legal Operations and Administration that plays a key role with the design of a “Best In Class” law firm with the highest levels of compliance, efficiency and achievement of both internal and external goals. Responsible for building and managing the day-to-day operations along with a heavy focus on improving systems, process, and staff. The manager will work closely with the firm’s senior management team to develop and achieve business and financial strategies.

Duties and Responsibilities:

• MUST HAVE EXTENSIVE EXPERIENCE RELATED TO THE COMPLETE FORECLOSURE PROCESS FOR NEW YORK
• Assist with building a BEST IN CLASS foreclosure operation.
• Facilitate hiring of additional legal specialist as needed.
• Lead technology initiatives relate to the firm's system utilized for the default servicing functions.
• Manage and perform oversight of daily operations including all stages of the legal process and client requirements
• Daily communications with staff to confirm production is completed timely and accurately and to plan for resource shortages when necessary
• Work closely with other internal areas that have a direct impact on the managers areas of responsibility
• Ensure continuous improvement of both internal (firm) and external (client) key performance indicators
• Provide clients with exceptional customer service
• Create and implement initiatives that improve performance, efficiency, quality of the operations, reduction in costs and increase in revenue
• Performance monitoring/QA of both processes and staff
• Strengthen the organization by performing ongoing professional development of staff via mentoring, motivating, coaching, training and rewarding
• Develop best-in-class practices that continuously enhance the client experience and drive business objectives
• Swiftly identify cause and cure of any negative performance trends
• Facilitate client calls to review performance, trends and improvement suggestions in a collaborative manner that allows for an ongoing strong partnership and a continued future of shared success
• Prepare and present presentations related to areas of responsibility to both internal and external audiences
• Review, monitor, track and update SOPs for all positions as/when necessary
• Attend and contribute to management meetings
• Collaborate with team, peers and management to drive improvements and steps necessary to achieve strategic plans
• Travel if/when appropriate
• Client and potential client visits; prepare, present and attend
• Employee reviews; prepare, present and attend
• Ongoing recruiting efforts to drive strengthening of org structure and confirmation of ample staffing at all times
• Daily, weekly and monthly monitoring of goals and key drivers and take necessary employee corrective action when controllable defects discovered

Essential Functions and/or Working Conditions:

• Stationary position: must be able to remain in a stationary position for 85-100% of the time.
• Operation of computer: must be able to constantly operates a computer for 85-100% of the time.
• Communicate with peers and/or clients: the ability to communicate information and ideas so that others will understand, must be able to exchange accurate information in these situations via verbal and/or written communication,
• Transport: regularly have the ability to transport documents, files, and/or other client items weighing up to 5 pounds across office for various needs
• Indoor environment: must have the ability to work in an office in a socially distant setting
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Must travel when necessary

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Deerfield Beach, FL 33441