Manager - HR & Admin

Key ResponsibilitiesHuman Resources Management

• Plan and manage manpower requirements for multiple showroom locations.
• Lead recruitment, selection, and onboarding of showroom staff including sales executives, cashiers, goldsmiths, security staff, and back-office employees.
• Ensure proper induction and training on product knowledge, customer service, ethics, and company policies.
• Manage attendance, shift scheduling, leave management, and workforce deployment.
• Handle employee relations, grievances, disciplinary actions, and terminations.
• Implement performance management systems and incentive schemes for sales staff.
• Oversee payroll coordination, statutory deductions, and employee benefits.
• Ensure strict compliance with labor laws, shop & establishment regulations, and company HR policies.
• Maintain accurate and confidential employee records for all branches.
• Drive employee engagement, retention, and ethical workplace culture.

Administrative & Operations Management

• Oversee day-to-day administrative operations of head office and showroom branches.
• Coordinate with branch managers on administrative and staffing issues.
• Manage vendor relationships (housekeeping, security agencies, transport, manpower suppliers).
• Oversee office infrastructure, showroom facilities, and maintenance.
• Implement standard operating procedures (SOPs) across branches.
• Manage travel, accommodation, and logistics for staff as required.
• Ensure workplace health, safety, and security compliance, especially in high-value retail environments.
• Coordinate with legal consultants for contracts, notices, and compliance matters.

Policy, Compliance & Security

• Develop and implement HR & Admin policies specific to jewellery retail operations.
• Ensure adherence to ethical standards, confidentiality, and anti-fraud policies.
• Support audits, inspections, and compliance reporting.
• Assist management in risk management and internal control processes.

Statutory Compliance (India-Specific)

• Ensure full compliance with Indian labour laws including:
• Shops & Establishment Act
• Payment of Wages Act
• Minimum Wages Act
• EPF, ESI, Professional Tax
• Gratuity Act
• Bonus Act
• Liaise with consultants, inspectors, and government authorities when required.
• Maintain registers, returns, and documentation for audits and inspections.

Administrative & Showroom Operations

• Oversee administrative operations of head office and all showroom branches.
• Coordinate with branch managers for staff discipline, leave planning, and daily manpower issues.
• Manage contracts and vendors for security, housekeeping, transport, and maintenance.
• Ensure proper upkeep of showrooms, staff facilities, and office infrastructure.
• Support management in implementing SOPs and internal controls across branches.
• Assist in staff accommodation, travel, and logistics where required.

Trust, Ethics & Confidentiality

• Maintain the highest level of integrity, confidentiality, and professionalism.
• Enforce ethical conduct, honesty, and discipline among staff handling high-value jewellery.
• Support management in preventing internal risks, fraud, and misconduct.

Leadership & Reporting

• Act as a strategic HR partner to senior management.
• Provide regular HR MIS reports on manpower, attrition, attendance, and performance.
• Lead, train, and supervise HR & Admin team members.
• Travel frequently to branches to ensure policy compliance and operational efficiency.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 6–12 years of experience in HR & Admin, preferably in jewellery retail, retail chains, or multi-location operations.
• Strong understanding of labor laws, payroll, and retail workforce management.
• Experience managing large frontline sales teams across multiple locations.

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and negotiation abilities
• High integrity and confidentiality handling
• Knowledge of retail HR practices and incentive structures
• Ability to manage multi-branch operations
• Problem-solving and conflict resolution skills
• Proficiency in HRMS, payroll systems, and MS Office

Key Performance Indicators (KPIs)

• Staff retention and engagement levels
• Recruitment turnaround time
• Attendance and manpower efficiency
• Compliance and audit performance
• Employee productivity and sales support effectiveness

Job Types: Full-time, Permanent

Pay: From ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid time off

Ability to commute/relocate:

• Chirawa, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Human resources management: 5 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person