Internal Communications (USI Manager)

Are you energized by the power of storytelling and eager to shape the conversation within a dynamic organization? As an internal communications professional, you’ll play a pivotal role in crafting innovative strategies that engage employees across a variety of channels. Your work will ensure vital messages land with impact, foster collaboration, and strengthen our company culture. The ideal candidate brings experience combining creativity with strategic execution, measuring success through thoughtful analytics while continuously elevating an organization's internal voice.

What You’ll Do

• Serve as a strategic communications partner to business leaders, SMEs, and stakeholders around elevating awareness of Deloitte’s offerings and services throughout the networks
• Participate in planning sessions for campaigns to inform internal comms approach and advise strategic marketers accordingly
• Collaborate with communications professionals and business stakeholders to identify target internal Deloitte audiences, key messages, calls to action and align on content to be shared with practitioners
• Oversee the development of communications cascade materials including newsletter copy, leader emails/messages, talking points for meetings, copy for intranet pages, etc.
• Liaise with Platforms & Channels team to coordinate publishing of messages on key platforms, gather metrics and report on insights and performance results.
• Manage email communication distribution lists, including adding and removing practitioners from lists as needed.
• Mentor and develop communications talent that fosters innovation and continuous growth within the team.
• Report on success of internal communications to leadership, leveraging approved reporting tools (e.g. Poppulo) and measurement teams.
• Maintain editorial calendar across internal communications teams.
• Establish and champion measurement frameworks and collaboration standards for continuous improvement.
• Experiment with innovative tools, in collaboration with the Comms COE, and apply them to internal communications use cases (e.g. AI tools)

Qualifications

• Communications professional with a minimum of 10+ years relevant experience, with at least 3 years in a leadership or managerial role within a large, global organization
• Post-graduate / graduate degree, preferably in Communications, English, Marketing, Public Relations, Journalism, and/or Business, is required
• Proven success in developing and executing internal communications strategies/plans for a large business, preferably in professional services
• Solid organizational and project management skills with the ability to prioritize and manage expectations across multiple complex projects/priorities
• Strong executive presence and comfort working with and advising senior management
• Analytical mindset, with ability to interpret data into meaningful insights and strategies
• Detail-oriented with fantastic follow-through skills
• Excellent verbal and written communication skills—including effective storytelling and presentation skills
• Ability to work in a matrixed organization with a cross-functional, virtual team; experience in large corporate settings and/or professional services a plus
• Flexibility and ability to thrive in a fast-paced environment, while possessing a high level of comfort with ambiguity
• Proficient in MS Office suite—including Teams, Word, Excel, PowerPoint, and One Drive; knowledge of the latest internal communications measurement platforms a plus

Location and timings:

• Work Location: Hyderabad
• Work Timings: 11 a.m. – 4 p.m. and 7 p.m. - 11 p.m.

The Team:

The USI Communications team provides strategic communications that build the Deloitte brand, strengthen our reputation, and drive business performance. This is a team of trusted advisors that delivers experienced counsel and superior results to the Deloitte U.S. Firms. Specifically, we seek to link internal communications to business objectives and deliver "quality" over "quantity." With a focus on measurable results, we strive to identify and manage opportunities that will deliver the highest impact for our clients. The Communications Team provides strategic counsel to its clients, developing appropriate communication ideas and programs to further leadership and organizational goals..

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of- the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

About Deloitte