Manager, Investment Operations

Level: 10+ years of related experience

Location: Flexible (Hybrid In-Office [Boston, Chicago, Atlanta, Charlotte, Las Vegas, San Francisco] or Fully Remote Available)

Job Summary:

As a Manager on the OCIO Investment Operations Team, you will play a key role in managing and enhancing the operational infrastructure that supports the Outsourced Chief Investment Officer (OCIO) business. In this highly visible and fast-paced role, you will act as a primary contact for the operational oversight of OCIO client portfolios, overseeing trade execution and settlement, portfolio policy monitoring, cash management, valuation, and reconciliation. You will also support new client onboardings and serve as a liaison between clients, investment managers, and custodian banks, while collaborating closely with internal consulting teams, research teams, and the OCIO Committee.

The ideal candidate will possess a deep understanding of investment operations, along with familiarity with OCIO business models and client service practices. They should exhibit exceptional attention to detail, a strong awareness of investment operational risk, and the ability to consistently deliver accurate, timely results in a fast-paced environment. This role also includes leading a small team - providing coaching, constructive feedback, and support promoting professional development and driving high performance.

Key Responsibilities:

• Oversee the full trade lifecycle - including trade capture, settlement, and coordination with investment managers and custodians - ensuring accuracy, timeliness, and adherence to client cash and liquidity requirements.
• Manage daily reconciliation and valuation processes across custodians, investment managers, and internal systems, promptly investigating and resolving breaks or discrepancies.
• Collaborate with portfolio managers, relationship managers, custodians, and third-party vendors to streamline operational workflows and resolve issues efficiently.
• Mitigate operational risk and enhance efficiency by maintaining robust internal controls, implementing quality assurance routines, and driving continuous process improvements within the OCIO team.
• Maintain a deep understanding of the team’s systems, infrastructure, and business processes to support operational excellence and effective oversight.
• Support internal consulting teams by responding to client inquiries, audit requests, and documentation needs,
• Serve as a key contributor to the firm’s annual SOC 1 audit, partnering closely with external auditors to provide required documentation and support testing procedures.

Job Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• 10+ years of experience in investment operations, middle office, or related financial services roles.
• Experience working with custodian banks and investment managers.
• Project management experience in operational settings.
• Strong knowledge of investment instruments, trade settlement processes, and reconciliation practices.
• Experience leading or managing teams with a focus on operational excellence.
• Familiarity with client onboardings, KYC/AML processes, and vendor management.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a collaborative mindset.
• Strong problem-solving abilities and a continuous improvement orientation.

Company Background:

NEPC, LLC is a full-service investment consulting firm based in Boston, Massachusetts. We were founded in 1986 and now have approximately 375 employees and over 400 clients. We help governments, institutions, families, and individuals preserve and grow their capital across different asset classes and market cycles. We provide a variety of consulting services such as asset allocation, performance measurement, policy formulation, investment manager research, and discretionary portfolio management. Our clients include defined benefit, defined contribution, endowments, foundations, trusts, public, corporate, Taft-Hartley, health & welfare, high net worth, insurance, and private plans.

Culture is important to us here at NEPC – our values include putting clients first, doing the right thing, bringing your whole self to work, building trust, embracing change, and having a “we before me” approach in our work. Advancing diversity and inclusion within our firm and industry is also a core initiative at NEPC. We are a strong advocate of promotion from within, so excellent potential exists for professional growth. We’re a fun (but demanding) company with excellent working conditions, a very supportive, team-oriented environment, and a full benefits program to support your life and well-being. We offer a competitive salary and bonuses (when applicable).

NEPC is an Affirmative Action/Equal Opportunity Employer (October 2025)

Equal Opportunity Employer
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