Manager Operations

Company: Cyber Internet Services (Pvt) Ltd

Job Title: Manager Operations

Division: Storm Fiber

Location: Lahore (Full-time | Onsite)

Department: ODN

Overall, Scope:

Manager Operations will lead StormFiber’s ODN operations, ensuring efficient fiber deployment, maintenance, service quality, and network availability. The role is responsible for team leadership, vendor management, KPI performance, and compliance with operational and quality standards.

Key Responsibilities

· Lead ODN teams and vendors for fiber deployment and maintenance.

· Ensure 24/7 network operations with defined TAT and quality compliance.

· Coordinate with NOC, Field Operations, and Change Management teams.

· Monitor and improve KPIs, workflows, and operational efficiency.

· Oversee fiber asset management, documentation, splice plans, and as-built records.

· Manage CAPEX/OPEX budgets and verify vendor invoices.

· Conduct site inspections, troubleshoot field issues, and ensure project timelines.

· Ensure inventory availability (ONTs, Connectors, APs, etc.).

· Train, coach, and develop teams; enforce SOPs and technical standards.

· Ensure compliance with safety standards and HSE practices across all operations.

Requirements

· Bachelors or Master’s degree in Engineering.

· 5–7 years of experience in telecom or fiber operations.

· Strong knowledge of ODN infrastructure, fiber splicing, and testing.

· Proven experience in team leadership and vendor management.

· Strong communication, decision-making, and problem-solving skills.

· Proficient in MS Office; AutoCAD/Visio and telecom tools are a plus.

· Ability to work in a 24/7 operational environment.

What We Offer:

· Market competitive compensation package.

· A culture of diversity, inclusion, and respect for each other.

· A team that continuously works towards mutual development and success

· Apply today at careers@stormfiber.com with the subject line "Manager – Operations - LHR"

Job Type: Full-time

Job Type: Full-time

Work Location: In person