Manager, People Experience Operations

Job Title: Manager, People Experience Operations

HR Systems & Data Management

• Oversee all employee data in our HR systems (HiBob, Greenhouse, TriNet, etc.), ensuring accuracy, confidentiality, and compliance.
• Generate reports and insights to support business and people strategy decisions.
• Lead system enhancements, integrations, and process automation in partnership with IT and HRIS vendors.
• Manage audits and ensure compliance with employment laws and data privacy regulations across regions.
  
  

Onboarding & Offboarding

• Oversee the full onboarding experience from pre-hire logistics to new hire orientation and systems setup.
• Manage offboarding processes, including exit documentation, system terminations, etc.
• Continuously optimize onboarding and exit workflows to ensure consistency, compliance, and exceptional employee experience.
  
  

Payroll & Benefits Support

• Partner with our PEO and Payroll teams to ensure accurate and timely data for payroll processing.
• Manage benefits data changes, leave tracking, and audit processes.
• Resolve discrepancies across People Experience, payroll, and benefits systems in a timely and proactive manner.
  
  

Policy & Compliance

• Maintain and update company policies and employee handbooks to reflect regulatory and internal changes.
• Ensure compliance with local, state, and federal employment laws.
• Lead documentation retention and compliance audits. Employee Experience
• Serve as a trusted point of contact for People Experience-related inquiries and employee support.
• Partner with People Experience leadership and ERGs to plan and execute engagement initiatives, cultural moments, and wellness programs.
• Champion the brands people-first culture through programs that foster inclusion, recognition, and connection.
  
  

Process Improvement & Projects

• Identify opportunities to streamline workflows and enhance the employee experience.
• Lead People Experience projects such as HRIS upgrades, policy rollouts, and organizational change initiatives.
• Implement scalable processes to support the brands global growth.
• Team Leadership
• Manage and mentor the People Experience Specialist, ensuring high performance and professional growth.
• Build a collaborative, solutions-oriented team culture centered on warmth, accuracy, and care.
  
  

Must Haves

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 5+ years of progressive experience in People Operations, HR generalist, or related HR functions, with 1–2 years managing a direct report.
• Strong working knowledge of HR systems (HRIS/ATS), payroll processes, and employment compliance.
• Exceptional organizational skills with a keen eye for accuracy and detail.
• Proven ability to manage multiple priorities in a fast-paced, high-growth environment.
• Strong interpersonal, communication, and relationship-building skills across all levels of the organization.
• Demonstrated ability to handle sensitive information with discretion and integrity.
• Proficiency in Microsoft Office Suite and HR systems such as HiBob, TriNet, and Greenhouse.
• A proactive, people-first mindset, passionate about building joyful and efficient employee experiences.
  
  

Salary Range $90,000 - $115,000