Manager – Specialty Coffee Operations

Key Responsibilities:

• Manage daily operations of the coffee shop, including staff supervision, inventory control, and customer service.
• Lead, train, and motivate a team of baristas and support staff to provide exceptional service.
• Ensure high-quality coffee preparation and maintain consistency in beverages according to company standards.
• Monitor and maintain inventory levels, ensuring the availability of high-quality coffee beans, equipment, and supplies.
• Handle customer inquiries, resolve complaints, and maintain a positive experience for all guests.
• Implement and enforce company policies and procedures to ensure smooth and efficient operations.
• Create and maintain a clean, organized, and welcoming environment for both customers and staff.
• Manage cash handling, daily sales reports, and other administrative tasks.
• Stay up-to-date with coffee trends, brewing techniques, and industry standards.
• Develop strategies to increase sales and customer loyalty through promotions and excellent service.

Qualifications:

• Proven experience as a Coffee Shop Manager or in a similar leadership role in a specialty coffee shop or café.
• Passion for coffee and knowledge of various brewing methods and techniques.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong organizational and time-management skills.
• Knowledge of inventory management and cost control.
• Ability to handle cash transactions and basic financial reporting.
• Flexibility to work weekends, evenings, and holidays as needed.

Preferred Qualifications:

• Experience with POS systems (e.g., Foodics, Odoo).
• Barista certification or related coffee-related training.
• Knowledge of specialty coffee beans, roasts, and tasting profiles.

Job Type: Full-time

Experience:

• Coffee Shop Manager: 2 years (Required)
• Specialty Coffee: 1 year (Required)

Location:

• Manama (Required)