Manager (Support after Sale)

Position: Manager ( Support after Sale)

Work Experience:10-15 Yrs

Educational Qualification: B.E Mech

Key Responsibilities:

• Maintain complain register with customer data.
• Complaint acknowledgement mail within 10 working hours max
• Complaint evaluation, check FAQ, troubleshooting history of similar complaint
• Circulation of complaint internally to relevant department / Sub supplier
• Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters.
• Proposals to be sent to customer with all material, manpower needed for the complaint resolution
• Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
• Monitor sub suppliers’ activities for supply or services and keep customer updates time to time
• Customer visits and inquiry generation for preventive maintenance
• Annual spares requirement analysis and forecast for the year
• Complaint resolution summary and its log
• CO2 compressor maintenance expertise to be developed
• Expertise to be developed for maintenance of routine items, electrical and mechanical
• Intimation mails to customer for preventive maintenance of supplied plants
• Data of all supplies made to customer and their O & M Manuals
• ISO System implementation and updation
• SAP material data base and its updation, SAP Implementation
• Data management system implementation and vigilance
• AMC Contracts structure design, proposal
• Training Contracts structure design contents proposal
• List of projects done by HEPL until now with its project code and brief description
• Identify locations for most demanding after sales visits
• Propose locations for local representation.

Job Type: Full-time

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

Work Location: In person