Manager/TL E-Commerce

Position: TL/Manager E-Commerce

Key Responsibilities:

• Oversee daily operations of the e-commerce site, ensuring smooth functionality, including product listings, pricing updates, promotions, and inventory management.
• Develop and execute strategies to drive sales, increase conversion rates, and enhance overall online revenue.
• Monitor and analyze website performance metrics (traffic, conversion rates, bounce rates, etc.) using analytics tools.
• Generate regular performance reports and propose data-driven improvements.
• Collaborate with the content and design teams to ensure product descriptions, images, and other on-site content are engaging, accurate, and optimized for search engines.
• Manage content calendars for product launches, campaigns, and seasonal promotions.
• Enhance the online shopping experience by implementing user-friendly features and resolving any technical or customer issues promptly.
• Oversee customer inquiries via chat, email, and social media channels to ensure timely and satisfactory responses.
• Coordinate with third-party vendors, developers, and technology partners to integrate tools and technologies that enhance e-commerce functionality.
• Manage relationships with logistics, payment gateway, and fulfillment partners.
• Stay up-to-date with industry trends, best practices, and emerging technologies to ensure the e-commerce platform remains competitive.
• Analyze competitors and market data to identify growth opportunities.

Qualifications & Skills:

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• 7-9 years of experience managing e-commerce operations (Shopify, WooCommerce, Magento, etc.).
• Strong understanding of SEO, SEM, and digital marketing strategies.
• Hands-on experience with website analytics tools (Google Analytics, Hotjar, etc.).
• Excellent organizational and project management skills.
• Strong communication and vendor management skills.
• Data-driven mindset with problem-solving capabilities.

Benefits:

• Market-competitive salary.
• EOBI & Provident Fund.
• Annual increments.
• OPD, IPD & entitled leaves.

Location: Onsite | Islamabad

To apply: Send your resume to careers@switch.com.pk with the Subject line "Manager E- Commerce".

Job Type: Full-time

Pay: Rs200,000.00 - Rs250,000.00 per month

Experience:

• E-Commerce: 7 years (Required)

Work Location: In person