Marketing and Sales Coordinator

Job Title: Sales & Marketing Coordinator

Location: Sharjah, UAE

Employment Type: Full-time

Job Overview: We are looking for a highly organized and dynamic Sales & Marketing Coordinator to serve as the operational backbone of our commercial team. In this role, you will support our field sales representatives by managing quotations and order processing, act as the primary point of contact for incoming client inquiries, and oversee the logistics of our marketing activities, including exhibitions and collateral management.

Key Responsibilities:

1. Sales Support & Operations:

Quotation Management: Receive requests from field sales representatives and prepare accurate technical and commercial quotations for clients.

Order Tracking: Coordinate with the production and warehouse teams to track Sales Orders and ensure timely delivery of products to customers.

Sales Administration: Maintain up-to-date customer records and project data in the company system (CRM/Excel) and assist the sales team with administrative tasks.

2. Customer Service & Client Relations:

First Point of Contact: Handle all incoming calls, emails, and WhatsApp business inquiries professionally.

Lead Filtration: Qualify incoming leads; handle standard requests directly and route complex/large-scale project inquiries to the appropriate Sales Engineer.

Problem Solving: Receive customer complaints or feedback, log them, and follow up with management to ensure a quick and satisfactory resolution.

3. Marketing Logistics & Exhibitions:

Event Management: Plan and organize the company’s participation in industrial trade shows (e.g., The Big 5, Mining Show), including booking space, booth setup coordination, and travel arrangements.

Collateral Management: Coordinate with external designers and printing presses to ensure marketing materials (Catalogs, Company Profiles, Business Cards) are up-to-date, high-quality, and always in stock.

Sample Management: Ensure that high-quality product sample kits are prepared and ready for sales representatives and client meetings.

Qualifications & Skills:

Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience: 2-4 years of experience in Sales Coordination, Customer Service, or Admin roles (preferably in the Manufacturing or Industrial B2B sector).

Language: Excellent command of English and Arabic (Written & Spoken).

Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint) is a must. Familiarity with CRM software is a plus.

Soft Skills:

Strong organizational and time-management skills (ability to multitask).

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Bonus Skills (Preferred):

Basic knowledge of design tools (Canva, Adobe Acrobat) for quick edits to documents.

Experience with vendor registration portals (e.g., Aramco, SABIC) is a huge plus.

Job Type: Full-time

Experience:

• Sales Coordination: 2 years (Required)