Master Data & Support Officer

Job Purpose

The Master Data & Support Officer is responsible for data and supplier management. He/she will report to the Supplier Relationship Manager.

Duties and Responsibilities

• Ensure support to suppliers and to hotels as per company’s Service Level Agreements.
• Support the Supplier Relationship Manager in daily work-related activities.
• Ensure the tasks assigned by Manager is completed in a timely manner.
• Ensure the Database (product and supplier creation) is always maintained, with no duplicates, standard FutureLog formatting, etc.
• Manage and maintain supplier databases, ensuring data accuracy, completeness, and security.
• Perform regular data quality checks and audits to identify and resolve discrepancies.
• Assist in data entry and data cleansing activities to maintain clean and reliable data.
• Attend to support tickets as assigned by the Supplier Relationship Manager.
• Actively take part in weekly team meetings.
• Provide technical support and training to suppliers on data management tools and systems.
• Support the Customer Success Management team during project tasks such as Mapping, Supplier Onboarding, Local Item and Supplier uploads, etc.
• Ensure the task list and project timeline sheets are updated on a timely manner.
• Ensure the Master Data Management Dashboard is updated accurately.
• Contribute to process the changes done by the suppliers.
• Contribute to onboarding suppliers on the platform.
• Contribute to renewals of old supplier contracts.
• Contribute to supplier payment follow-ups.

Qualifications

• Hospitality sector experience in procurement, stores, cost control, restaurants, or Finance.
• Good knowledge of Microsoft Office tools.
• Highly efficient in meeting deadlines and managing job prioritization, with a proactive approach to workloads and changing environments with a very high level of attention to detail.
• Strong process, planning, and delivery skills.
• Excellent interpersonal and communication skills.
• Ability to work independently, whilst also being a team player.
• Previous experience in a similar role.

Language Preference : English & (Arabic is an add on advantage).

FutureLog Middle East FZ LLC | Shatha Tower, Floor 30, Office 3011, Dubai Media City, Dubai, UAE

T: +971 4 5543552

www.futurelog.com