Qualifications

• Proven experience in managing technical teams across geographies.
• Deep understanding of cloud architecture, AI business solutions, and customer success motions.
• Strong leadership, coaching, and stakeholder management skills.
• Familiarity with MEA CSU delivery models and Factory engagement processes is a plus.

Preferred Skills

• Strategic planning and execution
• Technical depth in AI, cloud, and MW technologies
• Data-driven decision-making
• Cross-functional collaboration
• Change management and transformation leadership

MEA Solution Leadership

• Act as the ABS solution lead for MEA, shaping technical strategy and delivery priorities across all subsidiaries.
• Represent CSA capabilities in Area-wide forums and contribute to CSU planning and governance.

Workforce Management

• Lead and coach ABS CSAs in Qatar, Kuwait, Saudi Arabia, and MCC.
• Ensure CSA coverage for strategic workloads including Copilot & Copilot chat.

Customer Success & Delivery Excellence

• Oversee execution of milestones and ensure CSA engagement in delivery planning.
• Partner with CSAMs to remove technical blockers and accelerate usage through CSA-led engagements.

Operational Excellence

• Align CSA activities with MEA CSU scorecard priorities including copilot, copilot chat
• Monitor pipeline health and execution metrics, ensuring CSA contributions to durable and scalable customer outcomes.

Skilling & Capability Building

• Implement CSA skilling plans and role immersion programs.
• Foster a culture of technical intensity and continuous learning through structured development paths.

Stakeholder Engagement

• Collaborate with STU, CSAMs to ensure seamless handovers and milestone ownership.
• Advocate for CSA workforce needs in Area HQ planning forums and contribute to regional strategy evolution.