Med Spa Front Desk Coordinator

Overview
Join our dynamic team as a Med Spa Front Desk Coordinator, where your energy and enthusiasm will set the tone for an exceptional client experience! In this vital role, you will be the welcoming face of our med spa, managing appointments, assisting clients, and ensuring smooth daily operations. Your positive attitude and strong communication skills will help foster a relaxing and professional environment that keeps clients coming back. This paid position offers an exciting opportunity to develop your customer service expertise while supporting a thriving aesthetic community.

Duties

• Greet clients warmly, check them in efficiently, and ensure a positive first impression.
• Manage appointment scheduling using POS (Point of Sale) systems, coordinating with practitioners to optimize daily flow.
• Provide basic information about treatments and retail products to clients.
• Communicate effectively and professionally with clients via phone, SMS and email, providing detailed information about services and promotions.
• Upsell retail products and treatment packages to enhance client satisfaction and business growth.
• Maintain accurate cash handling, perform cashiering duties, and process transactions with attention to detail.
• Record HIPAA compliant client information, forms, treatment charts, and medical evaluations.
• Restock retail shelves, organize merchandising displays, and ensure the cleanliness of the front desk area.

Qualifications

• Previous Med Spa experience in customer service is preferred, but not required.
• Familiarity with POS systems and basic retail math for transactions and inventory management is a plus.
• Excellent communication skills with a friendly phone etiquette to connect effectively with clients.
• Bilingual (English/Spanish) abilities are highly desirable to serve diverse client needs better.
• Strong organizational skills, time management and multitasking ability.
• A proactive attitude with a passion for delivering outstanding customer service in a fast-paced setting. This role is perfect for energetic individuals eager to grow within the esthetic industry while providing top-tier service to our valued clients!

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person