Medical Assistant / Receptionist

Our busy diabetic clinic is seeking a dedicated Receptionist/Medical Assistant to join our team. The ideal candidate will provide exceptional clerical and administrative support while delivering warm and professional patient care. This role is perfect for a motivated individual who excels in prioritizing tasks and can work independently or as part of a team.

Key Responsibilities –

Administrative:

• Greet patients with a smile and genuine hospitality.
• Answer incoming calls and take messages for providers, managers, and medical assistants.
• Make outbound calls to pharmacies, patients, and insurance companies as needed.
• Check patients into our EHR upon arrival.
• Perform patient intake, including welcoming, explaining clinic procedures, assisting with registration forms, taking patient photos, and photocopying insurance and ID cards.
• Verify insurance eligibilities, deductibles, and copays.
• Collect patient payments.
• Schedule and reschedule appointments for consultations and follow-up visits.
• Complete confirmation calls for next-day appointments.
• Organize and distribute incoming faxes; send outbound faxes as necessary.
• Initiate and complete Prior Authorizations (PAs) and appeals for medications and medical equipment.

Medical Assistant Duties:

• Take patient vitals.
• Place Continuous Glucose Monitors (CGMs).
• Chart proper documentation into our EHR.
• Thorough communication with Provider and team.

General Duties:

• Maintain a clean and organized work area.
• Adhere to professional standards, clinic policies and procedures, and all relevant legal requirements.
• Enhance practice reputation by accepting new tasks and exploring opportunities to add value.
• Ensure a safe, secure, and healthy work environment by following standards and procedures.
• Comply with HIPAA regulations to ensure patient information confidentiality.
• Complete other duties as assigned.

Work Hours:

• 8:00 AM to12:30PM or 12:30-5PM with a 30-minute lunch break.
• 4-5 hour shift; 15-34 hours per week, flexible hours
• Occasional work before 8:00 AM or after 5:00 PM depending on patient flow.

Preferred Skills:

• High school diploma or equivalent.
• Bilingual
• 1+ year of experience as a Medical Assistant preferred.
• Experience drawing blood for lab work.
• Experience completing Prior Authorizations for medications or supplies.
• Proficiency in spreadsheets and word processing.
• Ability to create and maintain an organized filing system.
• Exceptional customer service skills and professional phone etiquette.
• Experience with EHR systems.
• Knowledge of medical terminology and practices.
• Positive attitude and strong work ethic.
• Ability to adapt to changing tasks while maintaining professionalism.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Location:

• Silver City, NM 88061 (Preferred)

Ability to Commute:

• Silver City, NM 88061 (Preferred)

Work Location: In person