Medical Assistant/Receptionist

Job Summary
We are seeking a dedicated and detail-oriented Medical Assistant/Receptionist to join our healthcare team. This vital role combines clinical support with front-office and back office responsibilities to ensure seamless patient care and administrative operations. The ideal candidate will possess a strong foundation in medical procedures, excellent communication skills, and the ability to manage multiple tasks efficiently within a fast-paced medical environment. This position offers an opportunity to contribute meaningfully to patient well-being while supporting the daily functions of our healthcare facility.

Responsibilities

• Greet patients warmly, verify their information, and facilitate smooth check-in and check-out processes.
• Assist healthcare providers with clinical tasks such as taking vital signs, recording patient histories, and preparing and getting ready examination rooms.
• Manage electronic health record (EHR) systems accurately, including documentation of patient encounters, ICD coding, and updating medical records.
• Support patient intake procedures by collecting medical histories, medication lists, and current symptoms with professionalism and empathy.
• Prepare patients for procedures by explaining processes, assisting with basic life support if necessary, and ensuring comfort throughout their visit.
• Handle administrative duties including scheduling appointments, managing phone inquiries, and maintaining organized patient files.
• Assist with laboratory procedures such as specimen collection or X-ray preparation when applicable, especially in outpatient or hospital settings.
• Ensure compliance with safety protocols related to medication administration, infection control, and hospital medicine standards.

Requirements

• Prior experience in office, or outpatient clinics is highly desirable.
• Knowledge of medical terminology, anatomy, physiology, ICD coding, and basic pharmacology is essential for accurate documentation and patient care.
• Certification in Basic Life Support (BLS) or equivalent is required; additional certifications related to emergency medicine or Level I/II trauma centers are a plus.
• Familiarity with EHR systems and medical administrative support functions such as appointment scheduling and billing processes.
• Experience working in hospital environments such as Level I Trauma Centers or Level II Trauma Centers enhances candidacy; PICU or OR experience is advantageous.
• Strong interpersonal skills with a focus on patient service excellence; ability to communicate effectively with diverse populations including geriatrics and inpatient settings.
• Ability to multitask efficiently in high-pressure situations while maintaining attention to detail in all clinical and administrative tasks. Join our team to provide compassionate patient care while supporting the operational excellence of our healthcare facility!

Pay: $18.00 - $20.00 per hour

Application Question(s):

• Bilingual: English and Spanish Desirable,

Work Location: In person