Medical Billing Coordinator

Position Summary

The Billing Coordinator is responsible for managing medical records requests from insurance companies and supporting the overall billing workflow. This role focuses heavily on preparing and sending medical documentation needed for claims, audits, and insurance reviews. The ideal candidate has strong attention to detail, understands insurance request processes, and can communicate effectively with payers and internal staff to ensure timely and compliant documentation handling.

Key Responsibilities

Medical Records & Documentation

• Prepare, organize, and send medical records to insurance companies for claim reviews, audits, and appeals.
• Ensure all documentation meets HIPAA standards and complies with privacy and release regulations.
• Maintain accurate logs for all records sent, including dates, request details, and confirmations of receipt.
• Follow up on pending documentation requests to prevent delays in claims processing.

Insurance Request Management

• Review, interpret, and respond to insurance correspondence, including requests for additional documentation, clarification of services, or medical necessity.
• Understand insurance terminology, common documentation requirements, and payer-specific guidelines.
• Communicate with insurance representatives to resolve issues that impact claims or reimbursement.

Billing Workflow Support

• Assist billing team members by providing requested documentation and supporting information needed for claims submission or appeals.
• Help investigate delays or denials related to missing or incomplete medical records.
• Maintain organized digital and physical files for easy retrieval during audits or billing reviews.
• Support special billing department projects as assigned.

Qualifications

Required:

• Excellent attention to detail and organizational skills.
• Strong written and verbal communication abilities.
• Understanding of HIPAA and medical record confidentiality standards.

Preferred:

• Experience handling medical records for insurance audits or claims reviews.
• Familiarity with CPT, ICD‑10, and HCPCS codes (not required but beneficial).
• Background in a clinic, hospital, or specialty practice setting.

Work Environment

• Full-time role in a fast-paced billing or administrative department.
• Responsibilities involve handling confidential patient health information.
• Deadline-driven environment requiring accuracy and consistency.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person